Manager IT Business Integration

1 week ago

Naples, United States NCH Healthcare System Full time
DEPARTMENT: 18231 - IT AdministrationLOCATION: 1100 Immokalee Road, Naples, FL, 34110WORK TYPE: Full TimeWORK SCHEDULE: 8 Hour Day

ABOUT NCH

NCH is an independent, locally governed non-profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized, quality health care.

NCH is transforming into an Advanced Community Healthcare System(TM) and we’re proud to: Provide higher acuity care and Centers of Excellence; Offer Graduate Medical Education and fellowships; Have endowed chairs; Conduct research and participate in national clinical trials; and partner with other health market leaders, like Hospital for Special Surgery, Encompass, and ProScan.

Join our mission to help everyone live a longer, happier, healthier life. We are committed to care and believe there's always more at NCH - for you and every person we serve together. Visit nchjobs.org to learn more.

JOB SUMMARY

Responsible for the design, build, testing, and roll-out of the business integration software solutions and supporting technology. Provides day-to-day operations of the business integration team. Collaborates with leadership to ensure the application modules align with the functional need of the organization. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

– Other duties may be assigned.

· Responsible for the overall direction, coordination, and evaluation within areas as assigned. Assigned areas include software development, foreign system integration, and enterprise resource planning.

· Manages the overall operations in accordance with hospital administered policies, departmental standards, and governmental regulations, providing the highest level of customer service.

· Provides administrative and financial accountability for planning, managing, staffing, coordinating, and controlling functions, and activities, delegating authority, as necessary. Develops and aligns goals with the organization’s strategic plans.

· Oversees various personnel actions including, but not limited to, hiring, performance appraisals, disciplinary actions, terminations, and other related activities.

· Utilizes performance management expertise to facilitate the achievement of department goals. Holds staff accountable for adherence to organizational and departmental policies.

· Prepares detailed presentation of systems and applications designs, pricing, and analysis for day to day operations as well as projects and expansion.

· Oversees vendor relationships.

· Evaluates existing systems, identify deficiencies, and make performance recommendations.

· Performs analysis and capacity planning and assessments for organizational systems and applications to meet corporate objectives.

· Participates in ongoing support and maintenance of existing systems and applications. Perform after-hours maintenance as required.

· Creates and maintains detailed project plans, scope of work, and technical documentation within assigned areas.

· Provides research, assessment, and implementation of new technologies, hardware, and software to advance the applications and services rendered by the organization.

· Develops and recommends strategies from growth, security, and functional enhancements.

· Serves as the first line of escalation for all identified issues within assigned area.

· Develops and manages to a set of meaningful metrics that demonstrate the efficiency and effectiveness of the team on a monthly, quarterly, and annual basis.

· Responsible for coordinating aspects of planning, system testing, design, development, implementation, maintenance, and evaluations of assigned systems.

· Manages the support resources and processes for assigned applications to ensure that software/interface issues are addressed on a timely basis and that all enhancements and new release are implemented based upon priority and vendor support windows.

· Provides on-call coverage as deemed appropriate by departmental leadership.

· Participates in Disaster Recovery planning, implementation, and testing.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

· Minimum of a bachelor’s degree in Business, Technology, or related field. Prefer a master’s degree in Business, Technology, or related field.

· Minimum of 5 years of relevant IT or Healthcare experience in assigned area required.

· Epic and/or third-party vendor certification(s)/accreditation(s) for assigned scope of responsibilities must be successfully obtained within 30 days of completing required first-available classes. If you fail to obtain your certification(s)/accreditation(s) within the allowed time frame or do not maintain the appropriate certification(s)/accreditation(s) for your position, you will have 30 days to successfully secure another position within NCH; otherwise, your employment with NCH will be terminated.

· Registered Nurse in the State of Florida preferred

· Excellent verbal and written communication skills.

· Ability to solve complex problems in a timely manner.

· Accurate with good attention to detail.

· Ability to work under own initiative / self-motivated.

· Experience working in a large cross-functional team environment.

· Experience with information technology optimization.

· Must have the ability to work nights and weekends as needed to support the business.

· Must understand testing methodologies.

· Must have experience working as an intermediary between technical and non-technical teams.

· Proficient in the Microsoft Office Suite (Word, Excel, PowerPoint, OneNote, Outlook, Visio).

· Intermediate computer knowledge: Uses Microsoft Word, Excel, Outlook, and Windows.

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