Retail IT helpdesk support

3 weeks ago

Alhambra, United States Vaco Full time

Title: Retail IT helpdesk support

Position Overview:
We are seeking a highly motivated and customer-focused Retail Helpdesk Support Specialist to join our team. The ideal candidate will provide technical support and troubleshooting assistance to retail store employees and customers, ensuring a seamless operational experience. This role requires strong problem-solving skills, excellent communication, and a commitment to delivering exceptional service.

Key Responsibilities:

  1. Technical Support:

    • Respond to helpdesk inquiries via phone, email, or ticketing system.
    • Diagnose and resolve hardware, software, and network issues related to point-of-sale (POS) systems, inventory management tools, and other retail-specific technologies.

  2. Incident Management:

    • Track, prioritize, and resolve incidents in a timely manner.
    • Escalate complex issues to higher-level technical support teams or vendors as needed.
    • Maintain accurate documentation of issues and resolutions in the helpdesk system.

  3. System Maintenance and Updates:

    • Assist with routine maintenance of retail systems, including software updates and patches.
    • Collaborate with IT teams to ensure system reliability and uptime during business hours.

  4. User Training and Support:

    • Provide training and guidance to store staff on the use of retail systems and technologies.
    • Develop user-friendly documentation and FAQs to assist employees in resolving common issues.

  5. Customer Service:

    • Deliver exceptional customer service to internal teams and retail staff.
    • Communicate technical information clearly and effectively to non-technical users.

  6. Compliance and Security:

    • Adhere to company policies and procedures, particularly those related to data security and compliance.
    • Monitor systems for potential security risks and report any issues promptly.

Qualifications:

  • Education: High school diploma or equivalent required; associate or bachelor’s degree in IT or related field preferred.
  • Experience: 1-2 years of experience in a helpdesk or technical support role, ideally in a retail environment.
  • Technical Skills: Proficiency in troubleshooting Windows and macOS systems, POS software, and retail hardware such as scanners and receipt printers. Familiarity with networking basics is a plus.
  • Soft Skills: Strong communication, problem-solving, and multitasking abilities. Ability to work effectively under pressure in a fast-paced environment.
  • Availability: Willingness to work flexible hours, including evenings, weekends, and holidays, as needed.

If you are passionate about technology and enjoy helping others, we encourage you to apply for this exciting opportunity

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.

  • California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
  • Virginia residents may access our state specific policies here.
  • Residents of all other states may access our policies here.
  • Canadian residents may access our policies in English here and in French here.
  • Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:

  • the individual’s skill sets, experience and training;
  • licensure and certification requirements;
  • office location and other geographic considerations;
  • other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

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