Field Service Specialist

4 weeks ago

Philadelphia, United States nVent Full time

We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

WHAT YOU WILL EXPERIENCE IN THIS POSITION:

  • Assist sales and clients on technical, procedural, and commercial needs to ensure reliable performance of our applications and full customer satisfaction
  • Represent nVent in engineering design discussions with, for example, clients and sub-contractors
  • Resolving reported failures within the warranty period and supporting customers for failures outside the warranty period
  • Organizing interested parties to resolve warranty cases as the need arises
  • Provide product training to partners and installers, including product orientation to potential installers. Ability to run technical training
  • Ensuring that installation instructions are being adhered to by installers
  • To write technical reports and field reports
  • Variable working environments, with frequent requirements to enter commercial and manufacturing plants requiring protective safety equipment (safety shoes and glasses). This function requires the use of hand tools and a brazing torch with occasional work in confined spaces

YOU HAVE:

  • Ideally 5+ years of previous experience in delivering product/technical training/working with power distribution and/or heat tracing or commercial/ industrial applications and/or control and monitoring
  • Must be able to relocate to the greater Philadelphia area within 90 days if located outside of greater Philadelphia
  • Must be able to work from a home office in the Philadelphia area and travel 25-80% of the time across the US to job sites if needed
  • Validated experience as an electrical technician or electrician, with knowledge of electrical systems and equipment
  • Journeyman electrician license or equivalent certification preferred
  • Ability to Read and interpret electrical blueprints, diagrams, and technical specifications to determine wiring layouts and installation procedures
  • Physical stamina and manual dexterity to perform tasks requiring bending, kneeling, lifting to 50lbs, climbing, and working in confined spaces
  • Ability to speak and write in proficient English and French preferred
  • Experience with resolving product installation issues with end customers
  • Knowledge of governing bodies (NEC, IEC, IEEE) concerning products

WE HAVE:

  • A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
    • At nVent, we believe safer systems ensure a more secure world. We connect and protect our customers with inventive electrical solutions. We design, manufacture, market, install and service high-performance products and solutions for mission-critical equipment, buildings and essential processes. Our solutions are helping build a more sustainable and electrified world.
    • We are a $3.3B company with a dedicated team of more than 11,000 employees around the globe. Our comprehensive portfolio of enclosures, electrical and fastening, and thermal management solutions dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, RAYCHEM and SCHROFF.

  • Commitment to strengthen communities where our employees live and work
    • We encourage and support the philanthropic activities of our employees worldwide
    • Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

  • Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being:
    • Innovative & adaptable
    • Dedicated to absolute integrity
    • Focused on the customer first
    • Respectful and team oriented
    • Optimistic and energizing
    • Accountable for performance

  • Benefits to support the lives of our employees

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.

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