Driver Network Support Specialist

2 weeks ago

Irving, United States 7-Eleven Full time

Who we are

With more than 13,000 stores in the U.S. and 84,000 stores globally, it is no wonder 7-Eleven, Inc. has been named an iconic brand. In addition to 7-Eleven stores, 7-Eleven, Inc. also operates and franchises Speedway, Stripes, Laredo Taco Company and Raise the Roost locations.

Since inventing the convenience industry in 1927, 7-Eleven has built a rich 96-year history filled with beloved products like Slurpee, Big Gulp and Big Bite, and fan-favorite holidays like Slurpee Day and Bring Your Own Cup Day.

Now, 7-Eleven is on a mission to contemporize the brand and redefine convenience - and we need your help.

About This Opportunity

The Company

7Drive is 7-Eleven's delivery division and we're on a mission to bring on-demand delivery to cities and towns throughout the United States.We serve our communities by connecting our network of drivers to restaurants, retailers, and grocers.

The Opportunity

A Customer Experience Agent is responsible for the coordination of the driver pool, order completion, delivery assignments/availability, driver notifications, and on time delivery metrics within their assigned market/area.

Responsibilities

  • Coordinate the On-Time Delivery Transactions by client, region, and area.
  • Navigation and processing transactions using Skipcart Proprietary Software.
  • Ability to assist in driver navigation.
  • Ability to read and translate/understand maps/distance/time to destination.
  • Assist New Drivers in Online Account Registration.
  • Meet required metrics or service levels required by our clients.
  • Adherence to the company policies and work standards.
  • Demonstrated comprehension skills for the purpose of determining customer issues and problem solving with the intent of keeping customers for the long-term.
  • Demonstrated problem solving skills for the purposes of resolving scheduling transactions to achieve on time delivery.
  • Ability to interact with distressed parties to provide information in response to inquiries about processes and services and to handle and resolve delivery transactions.
  • Demonstrated multi-tasking skills in the above-listed fields.
  • Maintain a sense of urgency combined with getting work done completely, accurately and in accordance with Company standards.
  • Ability to work effectively in a high demand and fast paced environment.

Qualifications:

  • High School Diploma or equivalent with 12 months' experience in a service-related role Basic Knowledge of computer skills including Microsoft Office application software Excellent verbal and written communication skills.
  • Ability to utilize basic math computation skills.
  • Fast typing skills; using a touch typing system is a plus.
  • Required to work a flexible schedule that provides needed coverage for customer service levels. Required to read and follow all company policies and procedures.
  • Able to maintain a regular work schedule to meet the needs of the business. Support and model the company values.
  • Experience with quick service restaurants or retail operations is highly preferred.

If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.

PDN-9dc65bf3-dcf7-4e04-b5d2-0972d73926fb

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