Network Infrastructure Specialist

4 days ago

Irving, Texas, United States Christus Health Full time
Job Summary:

The Network Infrastructure Specialist is responsible for delivering high-quality, cost-effective solutions to the end-user community through the installation, configuration, and maintenance of workstation and peripheral equipment. This includes resolving problems reported by the Customer Support Center and implementing new functionality.

This position plays a critical role in supporting the business goals and objectives of Christus Health. The ideal candidate will possess strong problem-solving skills, be able to effectively communicate with users, and have experience with various workstation operating systems and hardware configurations.

Key Responsibilities:

- Problem Solving: Effectively assess, diagnose, and resolve basic configuration and hardware problems. Quickly and efficiently resolve problems assigned by the Customer Support Center. Assess overall performance of workstations and implement standard maintenance procedures to maximize performance.
- Workstation Software: Install, configure, and maintain operating system software on client workstations. Provide support on basic features of application software such as initiation of software, logging on, navigation, and termination. Understand a subset of the total configurations in the organization. Install, configure, and maintain multiple workstation operating systems, including DOS, Windows v3.11, Windows 95, Windows 98, NetWare, Windows NT, and Windows 2000. Install and maintain software images that assist in managing client workstations.
- Workstation Hardware: Install, configure, and maintain hardware for client workstations. Client hardware includes workstation hardware such as processors, memory, hard drives, modems, video cards, monitors, peripherals, and CD-ROM drives. Possess the skills and knowledge in client workstation technology to support configurations in the organization.
- LAN Administration: Stop and restart services, shutdown and restart operating system software on Windows NT, 2000, and Novell servers.
- Network Administration: Activate ports for workstations and printers on local LAN switches and hubs.
- Telecom: Assist in the support and maintenance of telecommunication systems, capable of providing dial-tone to the desktop.
- Desktop Hardware and Software: Install, configure, and maintain hardware and software.
- Communications: Demonstrate strong communication and human relationship skills.
- Inventory Management: Track and document the hardware and software inventory.
- Standards: Install, configure, and maintain standards associated with workstation and peripheral procedures and documentation.
- Policies and Procedures: Follow established policies, procedures, and standards defined by the department.
- Vendor Management: Contact vendors regarding service issues to receive support information or assistance as instructed by the supervisor.
- Documentation: Produce and maintain technical documentation on assigned systems.
- Reporting: Produce required department reporting associated with projects assigned by manager and problems assigned through help desk queues.
- Project Management: Execute priorities, understand business applications, answer technical questions, and perform all assigned tasks. Serve as a resource to the project team for assigned client applications.
- Teamwork: Maintain and demonstrate good teamwork on assigned projects through actions and job performance.
- Customer Service: Provide effective customer service by being courteous, polite, and friendly toward others at all times. Acknowledge customers immediately in order to determine need and help the customer resolve issue or request. Participate in departmental programs that promote and deliver exceptional customer service.

Requirements:

- High School Diploma
- 1-3 years of experience

Estimated Salary Range: $60,000 - $80,000 per year, depending on location and qualifications.

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