Intermediate Workflow Monitor
3 weeks ago
Intermediate Workflow Monitor - VA
Springfield, VA Join our Talent Network
Chenega Agile Real-Time Solutions (CARS)
C-CARS-24-038
Company Job Title: Intermediate Workflow Monitor
Clearance: TS/SCI
Location: Springfield, VA
FLSA Status: Exempt, Full Time, Regular
Summary:
PSOC Administrators provide 24x7x365 monitoring services of the customer IT enabled Mission Services and operational infrastructure.
This position is contingent upon contract award and government funding of the program.
Duties and Responsibilities:
Perform workflow management to monitor and support ticket workflows and queues, including request, incidents, changes, and problem tickets
Works to balance workloads, monitor, and support the management of the change, incident, and problem management processes
Review, assign, monitor, reconcile, and support the management of tickets throughout their lifecycle
Interface with IT service providers to ensure smooth and timely resolution of trouble tickets and reporting on unresolved tickets
Maintain and monitor a transfer queue for misrouted tickets between service providers to ensure customer's issues are being addressed in a timely manner
Provide technical assistance and telephonic support for Service Desk to Intel Customers.
Maintains documentation of problems and meets Service Level Agreement Requirements for calls answered and resolved.
Help provide technical assistance and support for Workflow Management services
Provide technical assistance and telephonic support for Service Desk to Intel Customers
Ability to work core hours 12X5
Supervisory Responsibilities: No
Other duties as assigned
Minimum Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)
Associates Degree plus six years of relevant experience
Operational experience with ServiceNow
Experience in the Intelligence Community
Exhibit excellent customer service, organizational and time management skills
DoD 8140 (formerly 8570.01-M), IAT Level II: CCNA-Security; GICSP; GSEC; Security+ CE; SSCP (within 6 months)
Foundation level certification in ITILv3 or bridge course is desired
Knowledge, Skills and Abilities:
Must have the ability to demonstrate strong business and organizational skills and have outstanding communication skills, both verbal and written
Must be able to handle confidential information with discretion
Must be detail oriented with the ability to manage multiple tasks
Motivated self-starters
Attention to detail
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program.
Join our Talent Network
-
Workflow Monitor Manager- VA
3 weeks ago
Springfield, United States Chenega Corporation Full timeWorkflow Monitor Manager- VA Springfield, VA Join our Talent Network Chenega Agile Real-Time Solutions (CARS)C-CARS-24-029 Company Job Title: Workflow Monitor ManagerClearance: TS/SCILocation: Springfield, VAFLSA Status: Exempt, Full Time, RegularSummary:PSOC Administrators provide 24x7x365 monitoring services of the customer IT enabled Mission Services and...
-
Workflow Monitor Manager- VA
4 weeks ago
Springfield, United States Chenega MIOS SBU Full timeWorkflow Monitor Manager- VA Springfield, VA Join our Talent Network Chenega Agile Real-Time Solutions (CARS)C-CARS-24-029 Company Job Title: Workflow Monitor ManagerClearance: TS/SCILocation: Springfield, VAFLSA Status: Exempt, Full Time, RegularSummary:PSOC Administrators provide 24x7x365 monitoring services of the customer IT enabled Mission Services and...
-
Senior Workflow Monitor
3 weeks ago
Springfield, United States Chenega MIOS SBU Full timeSenior Workflow Monitor - VA Springfield, VA Join our Talent Network Chenega Agile Real-Time Solutions (CARS)C-CARS-24-030 Company Job Title: Senior Workflow MonitorClearance: TS/SCILocation: Springfield, VAFLSA Status: Exempt, Full Time, RegularSummary:PSOC Administrators provide 24x7x365 monitoring services of the customer IT enabled Mission Services and...
-
Junior Workflow Monitor
3 weeks ago
Springfield, United States Chenega MIOS SBU Full timeJunior Workflow Monitor - VA Springfield, VA Join our Talent Network Chenega Agile Real-Time Solutions (CARS)C-CARS-24-021 Company Job Title: Junior Workflow MonitorClearance: TS/SCILocation: Springfield, VAFLSA Status: Exempt, Full Time, RegularSummary:PSOC Administrators provide 24x7x365 monitoring services of the customer IT enabled Mission Services and...
-
Workflow Monitor Manager- VA
3 weeks ago
Springfield, United States Chenega MIOS SBU Full timeWorkflow Monitor Manager- VA Springfield, VA Join our Talent Network Chenega Agile Real-Time Solutions (CARS)C-CARS-24-029 Company Job Title: Workflow Monitor ManagerClearance: TS/SCILocation: Springfield, VAFLSA Status: Exempt, Full Time, RegularSummary:PSOC Administrators provide 24x7x365 monitoring services of the customer IT enabled Mission Services and...
-
RN Intermediate Care
1 week ago
Springfield, United States Sigma Full time10788479 - RN Intermediate Care - Springfield, MA - 13 Weeks Contract Sigma Healthcare team is looking for an Registered Nurse Intermediate Care to work onsite at our client's facility in Springfield, MA. Shift : 12.00hr - NOC Responsibilities: Evaluate and monitor patient's progress, exceptional assessment skills Identify sudden or subtle changes in the...
-
Intermediate PSOC Administrator
1 week ago
Springfield, United States Chenega Corporation Full timeIntermediate PSOC Administrator - VA Springfield, VA Join our Talent Network Chenega Agile Real-Time Solutions (CARS) C-CARS-24-040 Company Job Title: Intermediate PSOC Administrator Clearance: TS/SCI Location: Springfield, VA FLSA Status: Exempt, Full Time, Regular Summary: PSOC Administrators provide 24x7x365 monitoring services of the customer IT...
-
Intermediate PSOC Administrator
2 days ago
Springfield, United States Chenega Corporation Full timeIntermediate PSOC Administrator - VA Springfield, VA Join our Talent Network Chenega Agile Real-Time Solutions (CARS) C-CARS-24-040 Company Job Title: Intermediate PSOC Administrator Clearance: TS/SCI Location: Springfield, VA FLSA Status: Exempt, Full Time, Regular Summary: PSOC Administrators provide 24x7x365 monitoring services of the customer IT...
-
Intermediate PSOC Administrator
3 weeks ago
Springfield, United States Chenega MIOS SBU Full timeIntermediate PSOC Administrator - VA Springfield, VA Join our Talent Network Chenega Agile Real-Time Solutions (CARS)C-CARS-24-040 Company Job Title: Intermediate PSOC AdministratorClearance: TS/SCILocation: Springfield, VAFLSA Status: Exempt, Full Time, RegularSummary:PSOC Administrators provide 24x7x365 monitoring services of the customer IT enabled...
-
RN INTERMEDIATE CARE
1 week ago
Springfield, MA 01199, USA, United States Sigma Inc Full time10788479 - RN Intermediate Care - Springfield, MA - 13 Weeks Contract Sigma Healthcare team is looking for an Registered Nurse Intermediate Care to work onsite at our client's facility in Springfield, MA.Shift : 12.00hr - NOCResponsibilities: Evaluate and monitor patient's progress, exceptional assessment skills Identify sudden or subtle changes in the...
-
Intermediate Enterprise Watch
4 weeks ago
Springfield, United States Chenega MIOS SBU Full timeIntermediate Enterprise Watch - VA Springfield, VA Join our Talent Network Chenega Agile Real-Time Solutions (CARS)C-CARS-24-034 Company Job Title: Intermediate Enterprise WatchClearance: TS/SCILocation: Springfield, VAReports To: Enterprise Watch LeadFLSA Status: Exempt, Full Time, RegularSummary:Enterprise Watch services encompass delivering proactive...
-
Intermediate Enterprise Watch
3 weeks ago
Springfield, United States Chenega MIOS SBU Full timeIntermediate Enterprise Watch - VA Springfield, VA Join our Talent Network Chenega Agile Real-Time Solutions (CARS)C-CARS-24-034 Company Job Title: Intermediate Enterprise WatchClearance: TS/SCILocation: Springfield, VAReports To: Enterprise Watch LeadFLSA Status: Exempt, Full Time, RegularSummary:Enterprise Watch services encompass delivering proactive...
-
Intermediate PKI Administrator
3 weeks ago
Springfield, United States Chenega MIOS SBU Full timeIntermediate PKI Administrator - VA Springfield, VA Join our Talent Network Chenega Agile Real-Time Solutions (CARS)C-CARS-24-033 Chenega Job Title: Intermediate PKI AdministratorClearance: TS/SCILocation: Springfield, VAFLSA Status: Exempt, Full Time, RegularSummary:PKI support provides superior customer service PKI Support in direct support of customer...
-
Manager Hospitality Services R30545
5 days ago
Springfield, United States Baystate Health Full time**Category(s)**: Trades/Engineering/Facilities, Facilities **Full Time / Part Time**: Full-Time **Shift**: First **Manager Hospitality Services** Reporting to the Senior Director of Hospitality, the incumbent is responsible for monitoring and ensuring excellence in the 24 hour day to day operations of Equipment Management Department. The Manager provides...
-
Quality Supervisor
3 weeks ago
Springfield, United States Behavioral Health Network Full timeDescriptionBHN is seeking a dedicated Quality Supervisor to elevate our standards and drive continuous improvement. If you have a passion for maintaining high-quality Processes Join a team that values your contributions and empowers you to lead the way in quality assurance!!The Quality Supervisor is responsible to providing successful quality assurance and...
-
Springfield, MA 01105, USA, United States Trinity Health Corporation Full timeEmployment Type:Full timeShift:Day ShiftDescription:At Mercy Medical Center the Intermediate Care Unit provides quality care primarily for adult patients experiencing severe, but usually non-life-threatening issues requiring moderately complex assessments, intensive therapies and interventions. As the Assistant Nurse Manger your duties would be to provide...
-
Client Support Specialist
3 weeks ago
Springfield, United States Assurant Full timeThe Client Support Associate is responsible for assisting customers with technical and product support needs by helping to diagnose and solve technical problems. Primary responsibilities are answering client questions via phone calls or email. The Client Support Associate makes an essential contribution to client satisfaction by providing prompt, efficient...
-
Springfield, United States A&M Technologies LLC Full timeJob DescriptionJob DescriptionResponsibilities include, but are not limited to:Provide technical assistance and support for Enterprise Watch services and provide technical assistance and support for Network services Maintains documentation and SOPsMonitor and support ticket workflowsReview, assign, reconcile and support the management of tickets throughout...
-
Springfield, MA 01139, USA, United States Trinity Health Full time**Employment Type:**Full time**Shift:**Day Shift**Description:**At **Mercy Medical Center** the **Intermediate Care** Unit provides quality care primarily for adult patients experiencing severe, but usually non-life-threatening issues requiring moderately complex assessments, intensive therapies and interventions. As the Assistant Nurse Manger your...
-
Quality Supervisor
4 days ago
Springfield, United States Behavioral Health Network Full timeJob Description Job Description BHN is seeking a dedicated Quality Supervisor to elevate our standards and drive continuous improvement. If you have a passion for maintaining high-quality Processes Join a team that values your contributions and empowers you to lead the way in quality assurance!! The Quality Supervisor is responsible to providing successful...