IT Officer

3 weeks ago

Overland Park, United States Carnival UK Full time
IT Officer

We are currently sourcing candidates for our Talent Pools to fill anticipated roles in the coming year.

Please note that throughout the Recruitment & On-boarding process you may not be advised of a start date. If you are successful, sufficient notice will be provided when we have a ship and start date for you.


An exciting opportunity to work with a passionate community of people while visiting different places, explore new worlds and gain experiences that stay with you for a lifetime. Join us an IT Officer and you'll understand that working at sea is more than just a job its a way of life
Standard Role Summary:As well as providing line management responsibility for at least one IT Technician which will include coaching, mentoring and performance management, the IT Officer will be working with the Staff Electro Technical Officer and be responsible for the testing, maintenance and repair of IT systems / equipment onboard our ships, both hardware and software. This will include fixing where possible and replacing where not, and reporting faults to the senior officer as appropriate.
Primary Responsibility of the Role: The IT Officer will proactively manage, prioritise, escalate and/or resolve incidents related to the Ships IT systems which include Network Infrastructure, Applications, Desktop, End User Hardware, iCafe, iATV , and VSAT. You will be managing open incident queues ensuring regular updates are provided to users and shore teams whilst liaising directly with vendors as and when required.


Other responsibilities will include:
  • Supervise and train IT TechniciansManaging Service Request Queues ensuring that all SR's are delivered within SLA including software and hardwareProactively monitor key applications and hardware and resolve or escalate issues as requiredCarrying out proactive maintenance of Ships IT hardwareProactively carry out problem management and identify root causes of issues and reducing incidents onboard and identify areas for service improvement and provide recommendations to the Technology Department ashoreAssist shore and onboard project teams throughout a project lifecycle from requirements gathering to implementation and service transitionJoin the Project Team as Ships IT SME for large projects such as newbuilds and refitsEnsure all ships IT inventories are maintained Ensure all Ships IT systems remain secure through application of security patches, updates and regular monitoring of systems and applicationsAssist with the security and fault-finding of Shops OT systems when requiredFollow and actively promote IT Security and compliance process and procedures onboardEnsure that all tasks are carried out safely and in accordance with all current safety and company regulationsProvide assistance to other crew members as required


Essential Knowledge & SkillsAs IT Officer you will ideally have at least 2 years experience in an onboard Senior IT Technician role and would have demonstrated good working knowledge in the following areas:
  • Line management experienceWindows Desktop support, install, deploy via SCCM and troubleshootingSupport and maintenance of Microsoft servers Administration and support with Active DirectoryMicrosoft applicationPreferably qualified to Microsoft MCSA in Windows 10 or equivalentPreferably qualified to Microsoft MCSA level in server 2016 or 2012

You must be able to demonstrate good working knowledge of supporting local area networks across our ships including but not limited to:
  • Network SwitchesWiFi Controllers and AP'sGood understanding of Firewalls in terms of their technology and functionality

You should be able to demonstrate good understanding in supporting and operating maritime VSAT systems and be able to demonstrate an in depth understanding of all aspects of IT operations such as incident, problem and change management. You must also be able to demonstrate the ability to work to and meet SLA's and carry out proactive problem management.


Crew are recommended to be up-to-date with their COVID-19 vaccinations prior to joining a ship, if available

CUK Behavioural Expectations

Speak Up Identifies and addresses barriers to team speaking up Speaks out about concerns and encourages team to do the same Is comfortable in challenging and raising concerns to all levels Speaks honestly and contributes ideas and views openly Knows and uses the correct channels to report concerns

Respect & Protect Treats everyone with respect and ensures team does the same; builds trusting relationships Ensures that all team members are included Safeguards the health, wellbeing and safety of colleagues and guests Looks for more efficient and sustainable solutions that protect the environment Is compliant when it comes to safety and environmental policy

Improve Promotes team work and collaboration with other areas Learns from experience & others, takes action to continuously develop Keeps up to date with the rules & protocols Consistently monitors to ensure team's compliance with legal and policy requirements

Communicate Adjusts style to suit audience Sets the tone by role modelling sound work ethics Talks about and demonstrates the Culture Essentials Regularly shares information, plans & priorities and invites open discussion Is widely trusted, transparent and free from hidden agendas

Listen & Learn Seeks and is open to feedback: learns for others observations Reviews data from audits, surveys and reports to ensure continuous improvement Consults with others to improve knowledge & judgment Takes ownership of challenges & obstacles even if outside

Empower Understand the needs of others Coaches others & creates an environment where people do their best work Invites input from team, encourages diversity of thought, shares ownership and visibility Communicates with energy and engages the team in getting results Invests time and energy in supporting and upskilling team

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