Technical Support Technician

6 days ago

Liberty, United States SAIC Full time

Description

SAIC has an immediate opening for a PC/Technical Support Technician. PC Technician will be providing support for the United States Army Reserve Command (USARC) and USAR enterprise users. The PC Technician position shall provide support for day-to-day operations for USARC while located at Ft. Liberty, NC. 

Job Duties: 

  • Provide front-line and tier 2 support to end users to include interacting with network services, physical devices, software systems, and asset management to restore service and/or identify core problems.
  • Resolves technical problems and answers queries by telephone or service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
  • Provides on-site technical support by performing installation, repair, and preventative maintenance of workstations and related software/hardware.
  • Troubleshoot software and hardware failures and apply domain specific knowledge to return equipment to operational status within agreed upon Service Level Agreement parameters.
  • Diagnoses, identifies, isolates, and analyzes software and hardware incidents and problems utilizing historical database records and returns equipment to operational status within agreed upon Service Level Agreement parameters.
  • Interact daily with supervisor, colleagues, and customers to manage workflow in timely and professional manner.
  • Responsible for removal and proper disposal of old equipment and data deemed Classified.
  • Operational requirements dictate being onsite Monday through Friday during normal business hours and occasional support during a weekend to support readiness requirements.
  • May route calls and/or support ticket to colleagues, command IT support specialists, Tier 3 support, partner venders, application administrators, or other system support specialists. Alerts management to recurring problems and patterns of problems.
  • Responsible for documenting, upgrading, and replacing hardware and software systems.
  • Responsible for implementing fixes and patches through various means such as registry edits, patch installation, Active Directory Security Policy configuration and various application testing.
  • Install, troubleshoot, repair, operate, and maintain computers, workstations, laptops, thin clients, mobile devices, printers, scanners, and any other equipment within the scope of this task.

Qualifications

Required Education and Experience:

  • Associates Degree and three (3) years experience, High School and five (5) years experience.  Additional experience in lieu of degree.
  • Extensive experience with troubleshooting Microsoft OS (Windows 11), Active Directory, Microsoft Office suite via touch labor and remotely.
  • Ability to work in a dynamic environment and non-standard hours when needed, mission focused.

Required Security Clearance and Certifications: 

  • Must have an active Secret clearance
  • DoD 8570 IAT-II certification is required and satisfied by holding CompTIA Security+ certification and maintaining certification through the CompTIA Security+ CE program.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

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