Supervisory Medical Support Assistant
2 weeks ago
The Supervisory MSA plans and directs programs at medical centers and/or satellite outpatient clinics and have full supervisory responsibility. Assignments at this level include but are not limited to, assigning and evaluating the work of subordinate MSA staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems to make recommendations for improved clinic operations; identifying educational or training needs; making final decisions on hiring selections; evaluating performance, and taking disciplinary action when necessary.
Meets the needs of customers while supporting the medical center and service missions. Consistently communicates and treats customers (patients, visitors, volunteers, and all medical center staff) in a courteous, tactful, and respectful manner. Provides the customer with consistent information according to established policies and procedures. Handles conflict and problems in dealing with the customer constructively and appropriately.
Responsibility for patients that might require alternative approaches to assessment, treatment, and education. These veterans are typically between 18 and 70 years of age. This position requires the incumbent to possess or develop an understanding of the needs of these types of patients. Sensitivity to the special needs of all patients in respect to age, developmental requirements, and culturally related factors must be consistently achieved.
Work Schedule
: 7:00am - 15:30pm PST
Telework
: Ad-hoc
Virtual:
This is not a virtual position.
Functional Statement #
612-00723-F
Relocation/Recruitment Incentives
: Not Authorized
Financial Disclosure Report:
Not required
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