SMIT Service Desk RDM Tier 2 Technician
3 weeks ago
Description
The SMIT Service Desk RDM Team has an opening for an experienced technician to work in our San Diego, CA office. This team provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services.
Primary Responsibilities:
As a Service Desk RDM Technician, you will:
- Use automated information systems to analyze routine situations.
- Review incoming requests, both computer generated and verbal, then sort, code and take initiative to prioritize tasks for proper action to manage time efficiently.
- Resolve problems independently or collaborate with team mates to resolve issues. Escalates to next tier technical support as necessary.
- Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available.
- Instructs users in the use of PCs and networks.
- Demonstrate critical thinking skills to quickly understand complex systems.
- Work on many tasks simultaneously in a high-pressure environment.
- Interact with individuals on all organizational levels.
- Develop and strengthen peer mentoring skills.
- Demonstrate excellent phone and email support with effective verbal and written communication skills.
Basic Qualifications:
- High school education or equivalent and 1-3 years general experience, or equivalent combination of experience and college level education
- Minimum of 6 months of tenure with the NMCI Service Desk
- Individuals on a Performance Improvement Plan or Attendance Warning will not be considered
- 8570 certification - CompTIA Security +CE
- Three months or more experience supporting NNPI and/or SIPR in a Tier 1 role.
- Ability to attain Flank Speed Tier 1.5 qualification within 30 days.
- Superior skills in both written and verbal communication.
- Proficiency with Microsoft PowerShell
- Strong problem-solving skills.
- Advanced knowledge of computer and networking technology.
- Ability to effectively document issues, troubleshooting steps, and resolutions implemented.
- Understands NMCI internal structure, processes and tools.
- Proficient with HPSM ticketing and Knowledge Management System.
- Must be a US Citizen.
- Able to work assigned shifts as needed, including overnights and weekends.
Preferred Qualifications:
- Candidates Bachelor's degree in Computer Science, Engineering, Business, or related IT or equivalent work experience 2 years of experience on NMCI Service Desk
- Candidates with fewer than 4 attendance occurrences in a rolling 90-day period
- Candidates with strong metrics in PAR and AHT
- Proactive learner who takes ownership of their own growth and career development
Rate $62-$68k
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:Pay Range -The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
-
SMIT Service Desk RDM Tier 2 Technician
1 week ago
Coronado, United States Leidos Full timeDescription The SMIT Service Desk RDM Team has an opening for an experienced technician to work in our San Diego, CA office. This team provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and...
-
SMIT Service Desk RDM Tier 2 Technician
6 days ago
Coronado, United States Leidos Full timeDescription The SMIT Service Desk RDM Team has an opening for an experienced technician to work in our San Diego, CA office. This team provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and...
-
SMIT Service Desk RDM Tier 2 Technician
3 weeks ago
Coronado, United States Leidos Full timeDescription The SMIT Service Desk RDM Team has an opening for an experienced technician to work in our San Diego, CA office. This team provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and...
-
Seasonal Guest Services Agent
3 weeks ago
Coronado, United States Hilton Hotels Corporation Full timeHilton Hotels - JobID: HOT0AJI8 [Front Desk Agent / Concierge] As a Guest Services Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...
-
Journeyman PC Technician
7 days ago
Coronado, United States FEDITC - Federal IT Consulting Full timeFEDITC, LLC is a fast-growing business supporting DoD and other intelligence agencies worldwide. FEDITC develops mission critical national security systems throughout the world directly supporting the Warfighter, DoD Leadership, & the country. We are proud & honored to provide these services. Overview of position:FEDITC is seeking a Journeyman PC Technician...
-
Optometric Technician
1 month ago
Coronado, United States Stephen J Moffett OD A Professional Corporation Full timeJob DescriptionJob DescriptionEye care professionals specialize in understanding how the human eye really works, as well as diseases and conditions that affect your vision many of which do not have obvious symptoms. Eye doctors know how age and risk factors affect vision over time for young and old, and they understand the benefits and features of corrective...
-
Supply Technician Level 1
5 days ago
Coronado, United States Lukos Full timeSupply Technician Level 1Minimum Qualifications SummaryCertification & Education Bachelor's degree preferred Experience 2+ years of technical experience Subject matter expert in inventory management concepts, practices, and procedures, to include government and industry best practices Experience with Accountable Property System of Record (APSR) inventory...
-
Librarian Ii
1 month ago
Coronado, United States City of Coronado, CA Full time**The Organization**: **Librarian II (Adult Services)** - The Coronado Library was founded in 1890. At the current Orange Avenue location, the original building dates to 1909 and is still in use as the Spreckels Reading Room within a 40,000-square-foot remodeled and expanded state-of-the-art library facility. Located across from Spreckels Park, the library...
-
Supply Technician Level 1
7 days ago
Coronado, United States Lukos Full timeSupply Technician Level 1 Minimum Qualifications Summary Certification & Education Bachelor's degree preferred Experience 2+ years of technical experience Subject matter expert in inventory management concepts, practices, and procedures, to include government and industry best practices Experience with Accountable Property System of Record (APSR)...
-
Nail Technician
6 days ago
Coronado, United States Marriott International Full timeJob DescriptionPOSITION SUMMARY Provide nail care services such as manicures and pedicures to guests. Assess guest needs, inquire about contraindications, and examine skin, hair, or nails to evaluate condition, appearance, and appropriateness of scheduled service. Determine and advise guests on proper skin, hair, or nail care. Demonstrate, promote, and sell...
-
Nail Technician
7 days ago
Coronado, California, United States Coronado Island Marriott Resort & Spa Full timeAdditional Information Pay: $16.85/hour, SeasonalJob Number Job Category SpaLocation Coronado Island Marriott Resort & Spa, 2000 Second Street, Coronado, California, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryProvide nail care services such as manicures and pedicures to guests....
-
Nail Technician
7 days ago
Coronado, California, United States Coronado Island Marriott Resort & Spa Full timeAdditional Information Pay: $16.85/hour, Seasonal, Part-Time HoursJob Number Job Category SpaLocation Coronado Island Marriott Resort & Spa, 2000 Second Street, Coronado, California, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryProvide nail care services such as manicures and pedicures...
-
Nail Technician
7 days ago
Coronado, United States Coronado Island Marriott Resort & Spa Full timeAdditional Information Pay: $16.85/hour, SeasonalJob Number 24088504Job Category SpaLocation Coronado Island Marriott Resort & Spa, 2000 Second Street, Coronado, California, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryProvide nail care services such as manicures and pedicures to...
-
Nail Technician
7 days ago
Coronado, United States Coronado Island Marriott Resort & Spa Full timeAdditional Information Pay: $16.85/hour, Seasonal, Part-Time HoursJob Number 24088504Job Category SpaLocation Coronado Island Marriott Resort & Spa, 2000 Second Street, Coronado, California, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryProvide nail care services such as manicures and...
-
Nail Technician
1 week ago
Coronado, United States Marriott International, Inc Full timeAdditional Information Pay: $16.85/hour, Seasonal, Part-Time HoursJob Number 24088504Job Category SpaLocation Coronado Island Marriott Resort & Spa, 2000 Second Street, Coronado, California, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Provide nail care services such as manicures...
-
Bell Person
4 weeks ago
Coronado, United States Loews Hotels Full timePerched on its own 15-acre peninsula, Loews Coronado Bay Resort is a private oasis of tranquility near San Diego. This Coronado hotel offers views of the shimmering bay waters and the San Diego skyline. Welcome to Coronado's Secluded Water Escape. Job Specific * Assists arriving and departing guests in a highly professional manner and with utmost...
-
Bell Person
4 weeks ago
Coronado, United States Loews Hotels Full timePerched on its own 15-acre peninsula, Loews Coronado Bay Resort is a private oasis of tranquility near San Diego. This Coronado hotel offers views of the shimmering bay waters and the San Diego skyline. Welcome to Coronado's Secluded Water Escape. Job Specific * Assists arriving and departing guests in a highly professional manner and with utmost...
-
Coronado, United States Kay Full timePENDING CONTRACT AWARD Task Description: Aircraft Survival Flight Equipment Technician II, WG-4818-10: This occupation includes jobs involved in disassembling, repairing, testing, troubleshooting, examining, fitting, modifying, maintaining, installing, and determining serviceability of aircraft survival and flight equipment such as helmets, torso harness...
-
Director of Front Office
4 weeks ago
Coronado, United States Loews Hotels, LLC. Full timeDirector of Front OfficePerched on its own 15-acre peninsula, Loews Coronado Bay Resort is a private oasis of tranquility near San Diego. This Coronado hotel offers views of the shimmering bay waters and the San Diego skyline. Welcome to Coronado's Secluded Water Escape.We are seeking a Director of Front Office to direct and supervise the operational...
-
Ocean Club General Manager- Hotel del Coronado
2 weeks ago
Coronado, United States Hilton Full timeOcean Club General Manager - Hotel del Coronado, Curio Collection by Hilton The iconic Hotel del Coronado is looking for a looking for a talented Ocean Club General Manager to join the team at this National Historic Landmark! Located on Coronado Island just minutes from Downtown San Diego, this 28-acre property was built in 1888 and has over 700 rooms (to...