Night Auditor/ Overnight Guest Service Agent

7 days ago

Philadelphia, United States Sofitel Philadelphia at Rittenhouse Square Full time

First impressions are everything

We are seeking a qualified, service-minded ambassador for the Overnight Guest Service/Night Auditor position.

Part-Time Overnight Guest Service Agent/Night Auditor

What’s in it for you:

  • Unlimited career development opportunities, both nationally and internationally.   The sky is your limit
  • Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential
  • Give back through our Corporate Social Responsibility activities and local community based philanthropy.

What you will be doing:

  • Posting and balancing charges and settlements for room, restaurant and bar daily work; maintaining files, and running the computer system through nightly processing sequences to reset for the next day’s use in balancing applicable functions. 
  • Preparing and transmitting credit card deposits, and is able to verify accuracy of credit card transactions and batch reports. 
  • Will also process all city ledger work to accounting, as well as perform as a Front Desk Agent which represents the hotel to the guest throughout all stages of guests hotel experience including: reservations, check-in and check-out and any follow up communication.
  • Welcome all guests in a luxury environment, completing both check-in and checkout procedures and creating a warm greeting/farewell to the departing guests.
  • Handling incoming phone calls to the hotel including In-house guest requests.
  • Must be able to handle any security problems and is able to report any unusual occurrences, with the assistance of the security staff.  
Qualifications

Your experience and skills include:

  • Previous experience with Opera a plus or a comparable property management system (PMS).
  • Must have experience working with computers, specifically Word, Excel and messaging.
  • Must be able to multitask and have excellent attention to detail as well as organizational skills. 
  • Candidate should have a professional demeanor with an outgoing personality, be customer service oriented and committed to delivering Luxury Service. 
  • Must be able to work with little supervision. Required to be able provide self-direction for identifying and completing tasks.
  • Minimum 1-year experience in similar position in a luxury setting or hotel school degree.
Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Source: Hospitality Online

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