Current jobs related to Guest Reception Supervisor - Las Vegas - Bluegreen Vacations

  • Guest Reception Representative

    2 months ago

    Las Vegas, United States Bluegreen Vacations Full time

    The Bilingual Guest Reception Representative will be responsible for making sure all guests are greeted in a friendly and timely manner. Under general supervision, the Guest Reception Representative is responsible for greeting visitors, customers, and guests in the reception area and/or over the phone, answering, screening and directing incoming calls. The...

  • Guest Reception Representative

    2 months ago

    Las Vegas, United States Bluegreen Vacations Full time

    The Bilingual Guest Reception Representative will be responsible for making sure all guests are greeted in a friendly and timely manner. Under general supervision, the Guest Reception Representative is responsible for greeting visitors, customers, and guests in the reception area and/or over the phone, answering, screening and directing incoming calls. The...

  • Reception Captain

    2 months ago

    Las Vegas, United States Swingers Full time

    Swingers - the crazy golf club is currently looking for a Reception Captain to join the opening team of our new flagship in Las Vegas! Our venue takes mini golf, cocktails and gourmet street food to create a new social experience that we call 'crazy golf'. Our theatrical venue reimagines the 1920s British countryside and features three 9-hole crazy golf...

  • Reception Captain

    4 weeks ago

    Las Vegas, Nevada, United States Swingers Las Vegas Full time

    About the RoleWe are seeking a highly skilled and experienced Reception Captain to join our team at Swingers Las Vegas. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service, managing the reception area, and ensuring a seamless guest experience.Key ResponsibilitiesProvide exceptional customer service...

  • Guest Engagement Supervisor

    2 weeks ago

    Las Vegas, Nevada, United States Trump Hotel Las Vegas Full time

    Job Title: Guest Engagement SupervisorJob Summary:The Guest Engagement Supervisor is responsible for providing supervision, direction, and leadership in the Resort Services Department. This role ensures the highest level of quality to all customers, enforces policies and procedures, and maximizes revenue through proper selling and use of sales techniques.Key...

  • Guest Engagement Supervisor

    4 days ago

    Las Vegas, Nevada, United States Trump Hotel Las Vegas Full time

    Job SummaryAs a Guest Engagement Supervisor at Trump Hotel Las Vegas, you will be responsible for providing exceptional customer service and leading a team of Guest Engagement agents. Your primary goal will be to ensure that every guest has a memorable and enjoyable experience at our resort.Key Responsibilities:Supervise and train Guest Engagement agents to...

  • Guest Engagement Supervisor

    2 weeks ago

    Las Vegas, Nevada, United States Trump Hotel Las Vegas Full time

    Job OverviewAs a Guest Engagement Supervisor at Trump Hotel Las Vegas, you will play a critical role in ensuring exceptional customer experiences and maximizing revenue. This position requires strong leadership and communication skills, as well as expertise in reservations systems and revenue management.Key ResponsibilitiesLead and develop a high-performing...

  • Guest Relations Associate

    1 month ago

    Las Vegas, Nevada, United States Palms Casino Resort Full time

    Job SummaryWe are seeking a highly skilled Guest Relations Agent to join our team at Palms Casino Resort. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and resolving any guest issues that may arise.Key ResponsibilitiesProvide outstanding guest...

  • Guest Relations Agent

    4 months ago

    Las Vegas, United States Palms Casino Resort Full time

    Responsible for providing outstanding guest service when checking guests in and out, booking reservations, providing information and additional services to guests as needed. Attends to guest needs and resolve guest problems. Issues keys and processes payments. Works to ensure maximum guest satisfaction at all times. Assists as needed to ensure maximum...

  • Guest Service Agent

    4 months ago

    Las Vegas, United States Waldorf Astoria Hotels & Resorts Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing? As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...

  • Guest Services Coordinator

    4 weeks ago

    Las Vegas, Nevada, United States Swingers Las Vegas Full time

    About the RoleWe are seeking a highly skilled Guest Services Coordinator to join our team at Swingers Las Vegas. As a key member of our front-of-house operations team, you will be responsible for delivering exceptional customer service and ensuring seamless communication between guests, the sales department, and other relevant teams.Key ResponsibilitiesAct...

  • Spa Reception

    3 weeks ago

    Las Vegas, United States Arch Amenities Group Full time

    Are you passionate about delivering exceptional customer service in a luxurious setting? Join our team at Spa Southern Highlands, an exclusive private club offering a world class spa, salon, fitness center, pool and top-tier tennis and pickleball courts. We are seeking a professional and enthusiastic Spa Receptionist who will be the face of our luxurious...

  • Guest Experience Manager

    1 month ago

    Las Vegas, Nevada, United States lululemon athletica Full time

    Lead the Guest Experience at lululemon athleticaAs a Guest Experience Lead at lululemon athletica, you will be responsible for ensuring that all guests receive a high-quality in-store experience. This includes assessing and fulfilling the needs of the business, team, and guests, as well as continuously evaluating the level of guest connection and technical...

  • Guest Experience Manager

    2 weeks ago

    Las Vegas, Nevada, United States lululemon athletica Full time

    Lead the Guest Experience at lululemon athleticaAs a Guest Experience Lead at lululemon athletica, you will be responsible for ensuring all guests receive a quality in-store experience. This includes assessing and fulfilling the needs of the business, team, and guests, as well as continuously evaluating the level of guest connection and technical product...

  • Guest Room Attendant-Housekeeping

    5 months ago

    Las Vegas, United States Tuscany Suites and Casino Full time

    We are looking for a Guest Room Attendants that will perform routine duties in cleaning and servicing of guest rooms and bathrooms under supervision of the housekeeping supervisor. Room Attendants promotes a positive image of the property to guest and must be pleasant, honest, and friendly and should be able to address guest requests and problems. Guest Room...

  • Guest Room Attendant

    2 weeks ago

    Las Vegas, Nevada, United States Tuscany Suites and Casino Full time

    Job SummaryWe are seeking a highly motivated Guest Room Attendant to join our team at Tuscany Suites and Casino. As a key member of our housekeeping department, you will be responsible for ensuring the cleanliness and comfort of our guest rooms and suites.Key ResponsibilitiesClean and prepare guest rooms and suites to the highest standards, including making...

  • Guest Room Attendant

    3 months ago

    Las Vegas, United States Landry's Full time

    Overview Guest Room Attendants (GRA) play a significant role by ensuring all guest rooms are cleaned and serviced, providing a comfortable, welcoming, and pleasant experience for guests. Responsibilities Clean guest rooms according to department guidelines and high standards. Ensure all room amenities are stocked and displayed in the appropriate manner....

  • Guest Room Attendant

    5 months ago

    Las Vegas, United States Golden Nugget Hotels & Casinos Full time

    Overview: Guest Room Attendant Guest Room Attendants (GRA) play a significant role by ensuring all guest rooms are cleaned and serviced, providing a comfortable, welcoming, and pleasant experience for guests. Responsibilities: Clean guest rooms according to department guidelines and high standards. Ensure all room amenities are stocked and displayed in...

  • Guest Experience Guide

    2 months ago

    Las Vegas, United States FlyOver Attractions by Pursuit Collection Full time

    What perks can you expect?: Overview: As a Guest Experience Guide ('GEG'), you will be supporting the fun, engaging, efficient and safe movement of guests through the attraction. As GEG you will have the opportunity to build your skillset with the opportunity to wear multiple hats as a Flight Guide, Sales Reservationist, Entry Scanner, Photographer, Retail...

  • Guest Room Attendant

    3 months ago

    Las Vegas, United States Golden Nugget Hotels & Casinos Full time

    Overview: Guest Room Attendants (GRA) play a significant role by ensuring all guest rooms are cleaned and serviced, providing a comfortable, welcoming, and pleasant experience for guests. Responsibilities: Clean guest rooms according to department guidelines and high standards. Ensure all room amenities are stocked and displayed in the appropriate manner....

Guest Reception Supervisor

3 months ago

Las Vegas, United States Bluegreen Vacations Full time

The Guest Reception Supervisor is responsible for overseeing administrative functions related to sales and marketing and ensuring accurate entry and coding of guests, data integrity, premium management, site level accounting functions, payroll, HR and reporting as required. Responsible for ensuring adherence with established company guidelines. Drives processes that result in exceptional standards of quality production and customer service.

Completes the weekly schedule and is responsible for overseeing all aspects of Guest Reception. This includes hiring, scheduling, and performance management of all reception staff, including gifting. The Manager audits concierge to ensure that all paperwork is closed out properly and that all work is balanced and also handles guest issues and problems. Resolves any Client ID errors between CCSI and Concierge. Provides thorough training according to the company’s SOPs, performs daily audits, handles all customer services issues, oversees prepaid premiums and manages all roll outs.

MANAGEMENT

  • Responsible for the recruiting, screening/interviewing for potential administrative support associates. 
  • Responsible for training and conducting/assisting with disciplinary action and terminations as directed for all Admin Associates. 
  • Responsible for the day-to-day management of all administrative staff.

ACCOUNTING

  • Responsible for timely and accurate payment of all Accounts Payable for Marketing and Sales, including voucher preparation and tracking. 
  • Vendor payroll, reconciliation, including collection of negative balances.

PAYROLL & EMPLOYMENT DOCUMENTATION

  • Payroll for Sales and Marketing, including commissions/bonus submission, also serve as liaison for Corporate Payroll. 
  • New hire orientations and paperwork, status changes, terminations, benefit enrollments and serve as corporate’s contact for any other general employment requests. 
  • Scheduling of administrative support associates for adequate coverage without overtime.

PREMIUM MANAGEMENT

  • Weekly orders to maintain sufficient quantity, security, disbursements, weekly/monthly counts and reconciliation. 
  • Monitoring and Auditing Premiums for accurate retail prices and maintain master listing of all premiums.

REPORTING

  • Reporting as required by management. 
  • Ensure data integrity in all areas of marketing administration to provide accurate, efficient reporting.

CONTRACT/CSR/CODING

  • Preparation and tracking for approval and expiration of all Business Plans. 
  • Guides and tracks approvals for all above through National Sales and Legal to help implement any new programs or renew existing premiums and contracts.

CONCIERGE

  • Maintain all offers, retail items, hotel costs, vendor costs. 
  • Preparation of all required reports from Concierge. 
  • Reconciliation of prepaid and AP premium inventory. 
  • Hotel reconciliation and accruals. 
  • Payroll reconciliation. 
  • Auditing, tour reconciliation and monitoring tour reception activities.

COMPLIANCE

  • Ensure all SOPs are adhered to and conduct Site Level Admin audits. 
  • Ensure policies and procedures are followed and policy waiver is utilized when DOM/DOS authorizes an exception.

OTHER

  • Assist DFA with volume bonus for sales associates. 
  • Work to resolve customer service issues expeditiously and with guidance of DFA/DOM/DOS. 
  • Ensure Customer Information Security policies are adhered to, monitored and enforced for compliance and sales administration purposes.