Passenger Service Agent

3 months ago

Indianapolis, United States Worldwide Flight Services, Inc. Full time
About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents.  Are you ready to take off on your next career with us?

Job Summary

An Agent Passenger Service performs all aspects of airport and passenger service functions including:   making reservations, preparation and issuance of tickets and itineraries, computation of fares, issuance of refunds, checking baggage, collection of excess baggage charges, providing passengers with general travel information; meets aircraft at gate or loading area, performs duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, checks passenger ticket for validity and lifts appropriate coupon, completes all necessary arrangements for accommodating passengers holding reservations, standbys and their luggage, determines flight close-out time and prepares, completes and checks various flight forms for accuracy, invalidates tickets and completes post-departure procedures; performs lost and found activities, initiates tracing procedures for lost passenger articles, keeps owner informed of progress of search and returns found articles to customer, processes claims for damaged or lost baggage and personal articles and makes on-the-spot settlement of minor claims, forwards reports on larger claims to proper Company personnel, prepares and maintains required records and reports of lost and found activities; receives airfreight shipments, establishes acceptability, determines routing, classifies, computes rates and other tariff charges and collects payments, prepares routing data, carrier releases, transfer manifest drayage documents and various domestic and international forms, maintains inventory and records of shipments accepted, warehoused, dispatched and delivered to customers; and other duties and functions related to the foregoing as directed by management. 

Remain cognizant of WFS staff, security contractors, and visitors’ activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.

Responsibilities
  • Ability to judge distance.
  • Ability to count money.
  • Hear and respond to customers.
  • Reports to work on a regular and timely basis.
  • Must be willing to wear uniform and insignia as prescribed by the Company.
  • Personal appearance and grooming that will present a favorable corporate image. 
  • Ability to speak and be understood in giving directions/information to passengers.
  • Tolerate and answer repetitious questions from customers in a friendly, outgoing manner. 
Minimum Requirements
  • HS Diploma, GED or Equivalent
  • High school diploma or equivalent preferred.
  • Computer experiences necessary.
  • Must have ability to work under pressure.
  • Excellent interpersonal and communication skills required.
Preferred Skills
  • Demonstrates qualities of leadership, initiative, and judgment.
  • Ability to read, write, fluently speak and understand the English language.
  • May be necessary to speak other language(s), in addition to English, depending on customer contract.
Physical Requirements/Working Conditions
  • Ability to lift up to 70 lbs. (31.9 Kg).
  • Ability to stand and walk for an eight-hour shift.
  • Twist, turn, stoop, bend, reach, and grip while checking baggage throughout an eight-hour shift.
Perks & Benefits
  • Want your pay in advance?  Access up to 50% of earned wages when you need it through myWisely app or the Daily pay app
  • Are you a top performer who thrives on recognition?  On the spot awards offered through the Awardco Platform including gift cards and more
  • Need quality medical care?   Multiple options for both full and part-time employees
  • Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More
  • Looking to stay healthy and improve your life?  Wellness Programs offered to all employees
  • Want to invest in your future?  401k program offered with company match
  • Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available

 

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.

  • Ramp Service Agent

    2 weeks ago

    Indianapolis, Indiana, United States TREGO DUGAN AVIATION OF GRAND ISLAND INC Full time

    Job OverviewAs a Ramp Service Agent with TREGO DUGAN AVIATION OF GRAND ISLAND INC, you will play a critical role in ensuring the smooth operation of our airport ground support services.Key Responsibilities:Load and unload baggage, luggage, and cargo from aircraft and airport facilities.Operate ground equipment, including tugs and belt loaders, to facilitate...

  • Customer Service Agent

    1 month ago

    Indianapolis, United States Indianapolis Airport Authority Full time

    Description#1 Airport in North America and Indiana Chamber's Best Places to Work! Paid Childcare Reimbursements up to $10k/year, per child. Paid Tuition Assistance up to $5,250/year Generous Medical, Dental, Vision and RX Free Healthcare through Marathon Health Pet Insurance Up to 5% Match Retirement Plan Generous Paid Time Off Programs & MORE! SHIFT...

  • Ramp Service Agent

    4 weeks ago

    Indianapolis, Indiana, United States Signature Flight Support Corporation Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Ramp Service Agent to join our team at Signature Flight Support Corporation. As a Ramp Service Agent, you will play a critical role in ensuring the safe and efficient operation of our flight line.Key ResponsibilitiesSafely and accurately conduct flight line operations in accordance with...

  • Weekend Shuttle Driver Class B Passenger End

    6 hours ago

    Indianapolis, United States ABM Industries Full time

    Overview The Shuttle Driver drives passengers to and from assigned locations. Depending on the contractual need this could be around or near an airport, commercial building, hospital, sports arena, entertainment venue, educational facility or warehouse.   Benefit Information:   ABM offers a comprehensive benefits package.  For...

  • Customer Service Representative

    1 week ago

    Indianapolis, Indiana, United States Steve Oleksiw - State Farm Agent Full time

    Job OverviewAre you a people person with a passion for helping others? Do you enjoy working in a fast-paced environment where no two days are ever the same? If so, we may have the perfect opportunity for you.As a Customer Service Representative on our State Farm Agent team, you will be responsible for establishing and maintaining strong relationships with...

  • Customer Service Representative

    5 months ago

    Indianapolis, United States Paul Bryan - State Farm Agent Full time

    Position OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish customer relationships and follow up...

  • Second Shift Class CDL B Shuttle Driver with Passenger Endorsement

    2 weeks ago

    Indianapolis, Indiana, United States Transforce Full time

    Job SummaryThe Shuttle Driver drives passengers to and from assigned locations. Depending on the contractual need, this could be around or near an airport, commercial building, hospital, sports arena, entertainment venue, educational facility, or warehouse.ResponsibilitiesTransport, load, and unload passengers, providing daily transportation services at...

  • Customer Service Representative

    3 weeks ago

    Indianapolis, Indiana, United States Simo Najib - State Farm Agent Full time

    Job OverviewAs a Customer Service Representative for Simo Najib - State Farm Agent, you will play a vital role in helping our business grow through value-based conversations and remarkable customer experiences. We seek a motivated and self-starting professional who thrives in a fast-paced environment and is eager to learn and grow with our...

  • Customer Service Representative

    2 weeks ago

    Indianapolis, Indiana, United States Kellie Taylor - State Farm Agent Full time

    Job OverviewAre you a customer-focused individual looking for a challenging role? As a State Farm Agent Team Member, you will be responsible for establishing relationships with customers, sending payment notices, and performing administrative tasks. This is a great opportunity to work in a team environment and develop your skills in marketing and customer...

  • Customer Service Agent

    4 months ago

    Indianapolis, United States Naztec Staffing Full time

    Job Description Our clients, leaders in freight and distribution, are looking for looking for a motivated and dedicated Customer Service Agent, and have asked for our help to recruit in the area of Indianapolis, Indiana! EXPERIENCE: - 2-years basic Customer Service experience and or 2-years of industry experience. ESSENTIAL FUNCTIONS: - Answering of...

  • Customer Service Representative

    6 days ago

    Indianapolis, Indiana, United States Kellie Taylor - State Farm Agent Full time

    Job DescriptionAre you a customer-focused individual who enjoys working with the public? If so, this role may be the perfect fit for you. As a State Farm Agent Team Member, you will have the opportunity to establish customer relationships and follow up with customers as needed. You will also use a customer-focused, needs-based review process to educate...

  • Customer Service Ambassador

    2 weeks ago

    Indianapolis, Indiana, United States Emily Nowlin - State Farm Agent Full time

    Job DescriptionAs a valued team member of Emily Nowlin - State Farm Agent, you will have the opportunity to build and maintain strong customer relationships, educate customers on insurance options, and generate leads. Key Responsibilities:Build and maintain strong customer relationships.Educate customers on insurance options using a needs-based...

  • Guest Service Agent

    1 month ago

    Indianapolis, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0AZR5 [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Customer Relations Representative

    4 months ago

    Indianapolis, United States Steve Oleksiw - State Farm Agent Full time

    Position OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish customer relationships and follow up...

  • Insurance Account Representative

    1 week ago

    Indianapolis, Indiana, United States Danita Fields - State Farm Agent Full time

    Job DescriptionAs a State Farm Agent Team Member, you will be responsible for using a customer-focused, needs-based review process to educate customers about insurance options. You will work with the agent to establish and meet marketing goals, and maintain a strong work ethic with a total commitment to success each and every day.Responsibilities:Use a...

  • Marketing Associate

    2 weeks ago

    Indianapolis, Indiana, United States Danita Fields - State Farm Agent Full time

    Job OverviewAs a Marketing Associate - State Farm Agent Team Member with Danita Fields - State Farm Agent, you will play a key role in generating exceptional client experiences that drive the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit for this...

  • PT Ramp Service Agent, IND

    24 hours ago

    Indianapolis, United States TREGO DUGAN AVIATION of GRAND ISLAND, Inc. Full time

    Morning, Afternoon, and Evening shifts available. Agent, Ramp Service Starting Wage $18 Must have a valid driver's license Must pass a 10-year background check and pre-employment drug test Ramp Operations AgentGeneral Purpose of Job: The Ramp Operations Agent is responsible for the handling of customer luggage, including loading and unloading baggage on...

  • Ramp Service Agent

    1 month ago

    Indianapolis, United States Signature Flight Support Corporation Full time

    A Line Service Technician (LST) is a customer service role responsible for a variety of duties that contribute towards safely providing requested services for general aviation aircraft, crews and passengers. An LST routinely operates ground service equipment and uses knowledge of the company’s policies and procedures to provide efficient and excellent...

  • Airport Service Representative

    1 week ago

    Indianapolis, Indiana, United States Prospect Airport Services Full time

    Key Responsibilities: Assist elderly and disabled passengers throughout the airport Perform SkyCap duties by assisting with baggageAdditional Responsibilities: Provide wheelchair assistance Assist with baggage for inbound and outbound passengers Help hearing and visually impaired passengers Offer customer service assistance and provide information

  • Airport Customer Service Representative

    1 month ago

    Indianapolis, Indiana, United States Prospect Airport Services Full time

    Job SummaryWe are seeking a skilled Airport Customer Service Representative to join our team at Prospect Airport Services.Key Responsibilities:Assist passengers at airport gates and stationsVerify passenger names on flight manifestsDirect passengers to airport facilitiesOpen gates or allow passengers to boardRequirements:Excellent communication and customer...