Sales Lead Catcher Coordinator

4 weeks ago

New York, United States Hotel Talent NYC Full time

BASIC PURPOSE:

To support the sales managers in achieving customer satisfaction by performing administrative duties relating to sales, guests, and hotel communications.   Responsible for system room control, Sales and Events Coordination, Lead Catching and execution, group bookings, contracts, etc.  In addition, he assists the Regional Director of Sales and Marketing with a variety of Sales functions.

RESPONSIBILITIES / ESSENTIAL FUNCTIONS:

  • Answer sales office phones when sales staff is not available. 
  • Route incoming opportunities to the appropriate Group / Transient Sales Manager
  • Manage all incoming leads into the sales office through various channels, including CVENT, One Source – Group 360 / CI/TY, email, and voice mail.
  • Manage and maintain general sales and property-specific email inboxes.
  • Follows up on all customers’ needs and inquiries efficiently and expeditiously, either the same day or by 11 a.m. the next business day.
  • Prepare sales-related documents (e.g., proposals, contracts, meeting space, brochures, and promotional material) throughout the sales process.
  • Learn and use digital sales systems and conceptual sales processes (i.e., Marsha, Light Speed, FOSSE, CI/TY, etc.) and understand the hotel's sales strategies (i.e., rates, fees, budgeted goals, etc.).
  • Coordination of all group (rooms and if needed meeting space), and business transient (when required) business as contracted by the sales manager and or DOSM.  Contact and provide appropriate follow-up on all signed/contracted business within (5) working days.  Determine and coordinate all customer needs.
  • Assisting in making reservations (individual and/or VIP), checking daily arrivals, and awarding Bonvoy points (as needed) while ensuring lines of communication remain open between all respected departments.
  • Suite reservations with respected client follow-up
  • Attend weekly resume and sales/other meetings as deemed necessary.
  • Develop an effective communication and information system with the hotel team to disseminate details of upcoming groups, meetings, and special events.
  • Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process.
  • Account Service and Management: Maintains well-documented, accurate, organized, and up-to-date file management to serve client interpersonal interactions.
  • Work with sales personnel to achieve required sales team goals.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
  • Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
  • Assist with completing any required sales reports.
  • Maintains all information in Sales CRM
  • Conducts site inspections as needed.
  • They represent themselves and the hotel with the highest level of integrity and professionalism, a service-focused approach, and a sincere, caring attitude at all times.
  • Assist hotel/team with implementing hotel-specific selling strategies.
  • Maintain office supplies and space as needed.

NON-ESSENTIAL FUNCTIONS:

  • Assist with special projects as needed.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance.
  • Perform other reasonable job duties as requested by Managers.

REQUIREMENTS:

Education:      

  • A College Degree, hotel experience, or related field or equivalent education is a plus.

Experience:    

  • Minimum one-year Hotel-related work experience preferred.
  • Knowledge of Marriott Systems is preferred.

Skills:

  • Strong professional communication skills – both oral and written
  • Hospitality oriented
  • Ability to multi-task in a fast-paced, ever-changing environment
  • Ability to interact well with a diverse set of team members and leadership team in a professional manner.
  • Proficiency with basic technical functionality (e.g., Office applications)
  • Able to consistently drive TEAM culture.

Hours Required:                     

40 hours per week, predominately Monday through Friday. 

Based on business needs, occasional weekends.

Source: Hospitality Online

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