Desktop Support Technician

6 days ago

Morrisville, United States Motion Recruitment Full time
Our client is looking for a Desktop Support Technician for a 3-month contract in Durham, NC 27703.
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 3 months

Required Skills & Experience 3-5 years of related desktop and/or deskside support experience Solid experience and understanding of IT services and products - including software, hardware and network troubleshooting skills, PC imaging and deployment and IMAC experience Basic network troubleshooting plus comfortability to act as smart hands for infrastructure issues required. Engineering and/or manufacturing enterprise environment. Experience with asset management. Install, move, add, and change. Excellent customer service skills A+ Certification is a plus
What You Will Be Doing Repair, test, image and clean PC’s, laptop, monitors, printers, and other related hardware. Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware. Be able to account for work using visual task board, Service-now Ticket System, and during regular team stand up meetings. Assure that all tickets requiring follow up work and/or calls receive appropriate attention. Assist with installations, configurations, upgrades, patch, and other maintenance actives of server equipment. Perform backup, recovery, and security procedures both planned or during emergency. Follow established procedures to detect, diagnose, and accurately report outage of critical site applications. Assist with diagnoses of network hardware and performance problems. Perform approved installation, configuration, and maintenance of physical network. Perform network system administration task both planned or during emergency. Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customers site. Back up and burn end user data. Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users’ technical issues across the program. Assist Site Leader in the execution of established processes and escalations. Ability to handle multiple projects.

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