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Account Manager

2 months ago

Charlotte, United States LSG SKY CHEFS Full time
About us

LSG Sky Chefs is one of the world's largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted Airline Caterer of the Year in North America for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

 The incumbent acts as a liaison with all department Managers in the Customer Service Center (CSC) and airline(s) regarding performance issues and customer's requests. He/she will be responsible for coordinating and directing menu presentations. 

Main Accountabilities

Account Management
    Develop and maintain an excellent relationship with the assigned account(s) and act as a liaison between the CSC, the airline and the Key Account Manager
    Ensure accurate billing and provisioning to the airline
    Maintain daily par levels and inventory control in accordance with customer standards
    Ensure equipment inventory is taken in a timely and accurate manner
    Ensure the on time departure of all flights using catering guidelines
    Support the respective departments regarding all airline cycle changes
    Monitor and ensure compliance with customer specifications and equipment, policies and procedures (Food & Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP) etc.) in cooperation with the responsible Quality Manager 
    Maintain customer specifications and monitor changes
    Ensure that the airlines measurement system is taken into account in each department
    Coordinate and participate in all CSC evaluations by the customer. Distribute evaluation feedback to department Managers and ensure response is provided in a timely manner
    Monitor and ensure CSC compliance with the airlines safety expectations
    Develop, document and maintain flight attendant comment and delay database
    Support the Executive chef in menu presentations as needed. Assist in Chef tables
    Track quality scores
    Ensure par levels of customer inventory and customer specific goods 
    Participate in special customer projects 
Leadership
    Ensure that the area of responsibility is properly organized, staffed and directed
    Guide, motivate and develop the subordinate employees within the Human Resources Policy
    Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
    Make the company's values and management principles live in the department(s)
    Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
    Participate and support company sponsored initiatives such as Global Quality Standard (GQS), HACCP, Lean Manufacturing, Employee Safety
 

Knowledge, Skills and Experience

    Bachelor's degree or equivalent experience required
    In addition, three to five years of experience in related field  
    Strong presentation, communication, training and interpersonal skills
    Demonstrable record of understanding and meeting customer expectations
    Proven track record of understanding of the drivers of product and labor cost variances
    Needs good knowledge of Microsoft Office and Windows-based computer applications