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General Manager

4 months ago

Granger, United States Dairy Queen Full time

Job description

Oversee entire restaurant operations including financial performance, product production, inventory, personnel, sales, and marketing for the restaurant. Ensure restaurant is operated within operational guidelines established by owner and franchisor.
Essential job functions include, but are not limited to:

  • Oversee and manage all areas of restaurant and make final decisions on matters of importance.
  • Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant.
  • Responsible for the development and achievement of the restaurant’s business plan by working with the owner and interacting with ADQ Business Consultants, field staff or territory operator.
  • Ensure guest service in all areas meets company standards.
  • Respond to customer complaints, taking prompt and appropriate action to resolve problem and ensure customer satisfaction is maintained.
  • Organize and implement local restaurant marketing as well as regional and national marketing promotions to increase restaurant sales.
  • Staff, train and develop restaurant managers and hourly employees through orientations, ongoing feedback, the establishment of performance expectations and by conducting performance reviews.
  • Responsible for effective management schedules and ensuring that restaurant is properly staffed for all day parts and sales volumes.
  • Manage restaurant P&L to optimize manageable profit, control COGS, Labor, and Controllables (semi-fixed expenses).
  • Expected to exercise good judgment in decision-making and reporting issues to the Franchisee.
  • Perform other duties and responsibilities as requested by owner or owner’s appointee.

Additional Responsibilities:

  • Manage the entire operation of the restaurant through the development and growth of staff, sales and profitability to meet goals established in location’s business plan.
  • Ensures the restaurant is in accordance with established company standards, policies and procedures.
  • Assists in the success of the restaurant by ensuring guest satisfaction through adhering to company standards for quality, value, service and cleanliness.
  • Maintain a positive working relationship with all restaurant to foster and promote a cooperative and pleasant working climate, which will be conducive to maximize employee morale, productivity and efficiency.

Minimum Age21+ years old

Benefit Conditions:

  • Only full-time employees eligible
Preferred qualifications:
  • 21+ years or older
  • Legally authorized to work in the United States
  • Management skills: supervising employees
  • Management skills: hiring and onboarding
  • Management skills: conducting performance reviews
  • Management skills: reporting infractions
  • Management skills: termination of employment
  • Management skills: writing schedules
  • Management skills: resolving customer complaints
  • Restaurant back of house skills: grill station
  • Restaurant back of house skills: fry station
  • Restaurant back of house skills: general food prep
  • Restaurant back of house skills: expediting
  • Retail skills: point of sale (POS) operation
  • Retail skills: customer service
  • Retail skills: taking inventory
  • Restaurant front of house skills: front counter
  • Restaurant front of house skills: running food
  • Restaurant front of house skills: drive thru
  • Comfortable handling customer complaints
  • Food Service license/certification: ServSafe Manager Certification