Customer Service Representative Print Industry

4 days ago

San Francisco, United States ABC Imaging Full time

ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution.

Job Description ****

We are currently seeking a proactive and experienced on-site Customer Service Representative who has experience within a printing industry, who can become an integral member of the team.

DUTIES AND RESPONSIBILITIES:

- Routinely check for incoming jobs from email, incoming bin, fax machine and over the counter.
-Accurately codes customer tickets in accordance with company prescribed guidelines.
-Addresses all client inquiries and concerns in a business-like and timely manner.
-Explain complexities and scheduling of each job before assigning jobs to operators.
-Contact clients with question on incoming jobs regarding specifications, deadlines, and budgets.
-Double check correctness of information given on incoming correspondence.
-Log jobs out after they are completed and shipped out.
-Ensure that front desk is clean and organized at all times.
-Possesses the ability to multi-task without losing focus.
-Provide front counter assistance to customers as needed.
-Responsible for answering incoming telephone calls.
-Maintains proper inventory of supplies.
-Provides back-up assistance to the production staff as needed.
-Responsible for other duties as assigned by Manager. QUALIFICATIONS:

MUST have experience working within the Print Industry

** _Experience working in a call center
_**

** _Insides sales experience preferred
_**

Strong organizational skills and attention to detail

Experience with enhancing service offerings

Good knowledge of how to increase revenue

Experience with Prepress and offset

Solutions focused - ability to solve problems efficiently

Ability to communicate effectively

Excellent Customer Service skills and experience

Proficiency with MSOffice

Graphics Application skills and experience - InDesign, Illustrator and Photoshop preferred



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