Intern

Company Overview

SageNet is a leading managed services provider specializing in connectivity, digital signage, and cybersecurity. The company connects, manages, and protects technologies and devices across widely distributed enterprises. SageNet's people, processes, and technologies, coupled with its collaborative approach, empowers customers to achieve their core business objectives.

The company offers world-class service and support via its US-based 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs), geographically diverse teleports, a central National Logistics Center, multiple data centers, and a nationwide field service organization.

What makes SageNet unique is its Why: SageNet is passionate about Trusted Connections. This is a two-fold calling. First, the company creates trusted, reliable, and secure technological connections for its customers. Second, and perhaps even more importantly, SageNet works tirelessly to build trusted human connections with its customers, partners, and communities. The company believes that by creating, discovering, and nurturing these trusted connections, SageNet enhances the world that connects us all.

With a three-decade track record in managed services, SageNet boasts a long-term customer base that includes the nation's largest retail, financial, healthcare, utilities, and energy organizations. SageNet manages communications for more than 220,000 endpoints. Headquartered in Tulsa, SageNet has regional offices in Atlanta, Chicago, Toronto and Washington, D.C.

Job Purpose

Business Analyst Interns will be responsible for workflow process review, conducting user interviews, documenting processes and training procedures, creating and maintaining customer run books, and standardizing documentation filing procedures. Excellent communication and leadership skills are required to excel in this role. The Business Analyst Intern will collaborate with multiple groups to understand, document, and ensure consensus on processes and associated training materials. This will be guided by RACI modeling. The role necessitates a basic understanding of workflow management, strong written communication skills, expertise in Microsoft Word, intermediate proficiency in PowerPoint and Excel, and some exposure to Visio. This individual will be expected to work independently with minimal guidance.

Duties and Responsibilities

• Lead cross-functional teams in analyzing and optimizing workflow processes to increase efficiency and productivity.
• Conduct in-depth user interviews and observations to gather insights into current processes and identify areas for improvement.
• Develop comprehensive process documentation, including standard operating procedures (SOPs), process maps, and workflow diagrams.
• Collaborate with stakeholders to create and maintain customer run books, ensuring accurate and up-to-date information for service delivery.
• Standardize documentation filing procedures to improve accessibility and organization of critical information.
• Utilize RACI modeling to clarify roles and responsibilities within project teams and ensure accountability.
• Coordinate and facilitate regular status meetings to track project progress, address challenges, and adjust plans as needed.
• Provide clear and concise weekly updates on project activities, including milestones achieved, challenges encountered, and next steps.
• Create detailed project plans outlining tasks, dependencies, timelines, and resource requirements to ensure successful project execution.
• Proactively identify risks and issues impacting project delivery, and work with stakeholders to develop mitigation strategies.

Qualifications

• Actively pursuing a degree in Industrial Engineering, Business Management, or a related field.
• Strong analytical and problem-solving skills, with the ability to critically evaluate complex processes and identify opportunities for improvement.
• Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
• Demonstrated leadership abilities, including the capacity to lead cross-functional teams and drive consensus on process improvements.
• Proficiency in Microsoft Office suite, particularly Excel and Word, for data analysis, documentation, and report generation.
• Familiarity with project management methodologies and tools, such as Gantt charts, project schedules, and task management software.
• Detail-oriented mindset with a commitment to producing high-quality deliverables and documentation.
• Ability to work independently with minimal supervision, as well as collaboratively within a team environment.
• Strong organizational skills and the ability to manage multiple priorities and deadlines effectively.
• Previous experience or coursework in process optimization, workflow design, or industrial engineering concepts is preferred but not required.

Working Conditions

• Fast-paced corporate office environment
• Hybrid work environment which consists of 2 mandatory "all-in" days, 1 variable day, and 2 virtual days. Hybrid work environment is applied per position/department and may be subject to change per changes in the Policy.
• Business casual dress code
• Preferred office location: Tulsa, OK; Marietta, GA is optional

Physical Requirements

• Ability to sit for extended periods
• Extensive use of fingers and hands for typing
• Extended use of eyes for analyzing documents electronically and physically

Classification*: Exempt

Position Type: Full Time

Travel Requirements: No Travel requirement

Direct Reports: No direct reports

Attention All Third-Party Agencies, Headhunters, and Recruiters

SageNet will not accept candidate submission by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to SageNet will be considered the property of SageNet. SageNet will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. SageNet is not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. SageNet only forms contracts with recruiters with whom we have an established business relationship and with whom we have in place a signed agreement. All contact with SageNet from third parties must be through our Talent Acquisition Department. Any contact made outside of the SageNet Talent Acquisition Department by a third party will cancel any future business relationships between the third party and SageNet.

Please contact Katie.Halstead@sagenet.com for any questions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)