Customer Care Associate

1 month ago

Wichita, United States NTT DATA Services Full time

Req ID: 261649 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other customers.

Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other customers.

 

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

 

Pay for this role is $20.00hr

 

Required schedule availability for this position is Monday-Friday 7:00 am to 7:00 pm (Central Time), Saturday mornings (rotating) 8:00 am to 12:00 pm (Central Time) could also be required.

Shift times may be changed as per client requirements. Additionally, Overtime may be required based on business requirements.

 

Basic Qualifications:

  • 1 year experience (WAH) remote customer service
  • 1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications
  • Minimum High school diploma or GED.

 

Responsibilities:

  • Previous life insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from policy holders inquiring about payments, policy information, or claims to support callers with various questions on different life insurance products.
  • Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers.
  • Ensuring customer satisfaction (CSAT) and strive to meet service metrics.
  • Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
  • A typical day will likely involve fielding between 75 to 100 calls.
  • Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
  • Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
  • Attention to detail, accuracy, and accountability for your work product.
  • Designated quiet area to complete calls while working from home

 

New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process

 

*** All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material.

 

Must Pass Drug screen

Must Pass a background check with Education check and employment verification check.


#INDBPO

#LI-MIWS

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

  • Customer Care Associate

    3 weeks ago

    Wichita, United States NTT DATA Services Full time

    Req ID: #NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking aCustomer Care Associate, providing customer care to Life Insurance policyholders, agents and other customers.Customer...

  • Customer Care Associate

    2 weeks ago

    Wichita, Kansas, United States Wcnorthwest Full time

    We are seeking a *Dynamic* **Customer Care Associate** to become a vital part of our team at Wcnorthwest. Our organization is dedicated to providing exceptional waste management solutions, including collection, transfer, disposal, and recycling services across various markets. Our mission is to foster an environment where empowered and self-motivated...

  • Customer Care Associate

    2 weeks ago

    Wichita, Kansas, United States Fagron Sterile Services Full time

    Position OverviewThe Customer Service Representative plays a crucial role in enhancing customer satisfaction by ensuring accurate and timely order processing while addressing any concerns that may arise. Key Responsibilities:Efficiently manage and process orders received via phone or email.Conduct prompt reviews of online shop orders.Respond to customer...

  • Customer Care Associate

    2 weeks ago

    Wichita, Kansas, United States Intrust Financial Corporation Full time

    Customer Service RepresentativeJob Category: Customer Service Requisition Number: CUSTO002036Job OverviewAt INTRUST Bank, we prioritize values and performance. Our hiring process focuses on character and dedication, fostering a positive workplace culture where individual potential is recognized and nurtured. This commitment has been our guiding principle for...

  • Customer Outreach Associate

    5 days ago

    Wichita, United States Cerulean Consulting Inc. Full time

    Job DescriptionJob DescriptionAre you looking for a rewarding challenge? We’re seeking a Customer Outreach Associate to join our reputable team! Our Customer Outreach Associates strive to make a difference in the local community and are eager to shape the future. We have the privilege of working with large telecommunications clients that grant access to...

  • Customer Engagement Associate

    4 weeks ago

    Wichita, United States Cerulean Consulting Full time

    Job DescriptionJob DescriptionAre you looking for a rewarding challenge? We’re seeking a Customer Engagement Associate to join our reputable team! Our Customer Engagement Associates strive to make a difference in the Wichita community and are eager to shape the future. Cerulean Consulting has the privilege of working with large telecommunications clients...

  • Customer Engagement Associate

    2 weeks ago

    Wichita, United States Cerulean Consulting Inc. Full time $42,500 - $52,000

    Job DescriptionJob DescriptionAre you looking for a rewarding challenge? We’re seeking a Customer Engagement Associate to join our reputable team! Our Customer Engagement Associates strive to make a difference in the Wichita community and are eager to shape the future. Cerulean Consulting has the privilege of working with large telecommunications clients...

  • Customer Engagement Associate

    3 weeks ago

    Wichita, United States Cerulean Consulting Full time $42,500 - $52,000

    Job DescriptionJob DescriptionAre you looking for a rewarding challenge? We’re seeking a Customer Engagement Associate to join our reputable team! Our Customer Engagement Associates strive to make a difference in the Wichita community and are eager to shape the future. Cerulean Consulting has the privilege of working with large telecommunications clients...

  • Customer Engagement Associate

    2 weeks ago

    Wichita, Kansas, United States Capfed Full time

    Customer Service Associate (Part Time)Job Category: Retail Operations Requisition Number: CUSTO003068Position OverviewCapitol Federal is seeking an individual who is passionate about making a positive impact and pursuing a career in the banking sector. With over 125 years of experience, Capitol Federal has been a cornerstone in the Midwest banking landscape,...

  • Customer Service Associate

    1 week ago

    Wichita, Kansas, United States Goodwill Full time

    Customer Service Associate - Full TimeJob Category: Retail Requisition Number: RETAI02054Job OverviewWe are seeking a dedicated full-time Customer Service Associate to join our team.The Customer Service Associate plays a vital role in delivering exceptional service to all individuals they interact with, including team members, customers, and donors. This...

  • Customer Service Associate

    2 weeks ago

    Wichita, United States Zips Car Wash Part time $12

    Job DescriptionJob DescriptionDo you love interacting with people? Are you enthusiastic about helping others? If so our, part-time Customer Service Associate at Zips Car Wash located at 7931 E 37th St N, Wichita, KS, is the perfect position for you! You will bring joy to people’s journeys by creating a positive and light-hearted atmosphere where people...

  • Customer Service Associate

    2 weeks ago

    Wichita, United States Zips Car Wash Part time $11 - $13

    Job DescriptionJob DescriptionDo you love interacting with people? Are you enthusiastic about helping others? If so our, part-time Customer Service Associate at Zips Car Wash located at 3825 W Maple St, Wichita, KS, is the perfect position for you! You will bring joy to people’s journeys by creating a positive and light-hearted atmosphere where people...

  • Customer Service Associate

    5 days ago

    Wichita, United States Zips Car Wash Part time

    Job DescriptionJob DescriptionDo you love interacting with people? Are you enthusiastic about helping others? If so our, part-time Customer Service Associate at Zips Car Wash located at 1506 S Maize Rd, Wichita, KS, is the perfect position for you! You will bring joy to people’s journeys by creating a positive and light-hearted atmosphere where people...

  • Customer Engagement Associate

    2 weeks ago

    Wichita, Kansas, United States Tradepost Entertainment Full time

    Position Overview: Join the dynamic team at Tradepost Entertainment as a Sales Associate. This role is ideal for individuals seeking a rewarding career in retail, where both entry-level candidates and those with prior experience can thrive and progress into leadership roles.Key Responsibilities:Support store management in achieving operational goals and...

  • Customer Service Sales Associate

    1 week ago

    Wichita, Kansas, United States WestQuay Shopping Centre Ltd. Full time

    Position Title: Sales AssociateCompany: WestQuay Shopping Centre Ltd.Employment Type: PermanentWork Schedule: Part TimeJob Overview:As a Sales Associate, you will be responsible for providing exceptional customer service while assisting customers with their purchases. This role requires a commitment of 8 hours per week and flexibility to work during evenings...

  • Retail Customer Care Specialist

    1 week ago

    Wichita, Kansas, United States Longos Full time

    Customer Service Associate - Part-Time (Availability Required: Mornings, Evenings, and Nights) Company Overview Longos is a family-owned Canadian grocery retailer with a legacy spanning over six decades. Our commitment lies in delivering an exceptional food shopping experience, and we seek individuals who are equally passionate about customer service. Join...

  • Customer Care Associate 3

    2 weeks ago

    Wichita, Kansas, United States Pilot Freight Service Full time

    Customer Service Agent 3Job Category: Stations-SoutheastLocation: RemoteJOB SUMMARY:Deliver outstanding support to all clientsHandle incoming inquiries and resolve any challengesAssist pilot stations and cartage representativesKey Responsibilities:Manage incoming calls while ensuring exceptional customer satisfactionAddress client questions through...

  • Customer Service Associate

    3 months ago

    Wichita, United States Capitol Federal Savings Bank Full time

    Job Description: Pay: Up to $16.00/hour Job Type: Part-time As a Customer Service Associate, you serve a valuable role in the branch by providing a world class experience for our customers through friendly and courteous service. This position is a great way to start a fulfilling career at Capitol Federal and can provide you with the skills you need for...

  • Customer Support Associate

    2 weeks ago

    Wichita, Kansas, United States Lavelle Industries Full time

    Lavelle IndustriesCustomer Service RepresentativeLocation: Burlington, WIAbout Us: Lavelle Industries is a prominent player in the plumbing sector, renowned for producing high-quality rubber components. We are currently seeking a Customer Service Representative to join our dedicated team.Role Overview: This position is essential for fostering and nurturing...

  • Customer Engagement Associate

    1 week ago

    Wichita, Kansas, United States Hobby Lobby International Inc Full time

    Sales Associate Role at Mardel - WichitaJoin our team as a part-time sales associate in a vibrant retail environment.Proficiency in mathematics is essential for this position.Previous experience in customer service, sales, and cash handling is highly valued.Availability during daytime hours is a requirement.Key attributes for success include attention to...