Assistant Store Leader

3 months ago

Cincinnati, United States Tapestry Full time

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always stood for optimistic femininity. Today, the brand is a global life and style house with handbags, ready-to- wear, jewelry, footwear, gifts, home décor and more. Polished ease, thoughtful details and a modern, sophisticated use of color—Kate Spade New York’s founding principles define a unique style synonymous with joy.

Kate Spade New York is part of the Tapestry portfolio – a global house of brands powered by optimism, innovation, and inclusivity.

 

Job Title: Assistant Store Leader, Specialty Primary Purpose:


The successful individual will leverage their proficiency in retail to… Client & Service Expert:
⦁    Clientele development through coaching team on proactive client outreach, and building and maintaining relationships with new clients.
⦁    Partner with SL to develop business driving initiatives that build a repeat business or attract a new customer to the store.
⦁    Ensure each associate is actively utilizing their client book in order to generate increased sales through monthly client book reviews and evaluation of their outreach.
⦁    Ensure team is compliant with all clientele standards and thank you note program.
⦁    Ensure all associates complete the sales training program.
⦁    Model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales/


Leadership Presence/Steward of Talent:
⦁    Assist SL with the achievement of financial success through improvement of measurable results that positively impact the store performance.
⦁    Responsible for assuming the SL role in manager’s absence.
⦁    Lead by example with the achievement of personal sales goals.
⦁    Educate team on sales plans, personal goals, measurable stats, is able to coach to these stats to ensure business in maximized.
⦁    Ability to network in the community to ensure open positions are filled efficiently with little impact to the business.
⦁    Conduct ongoing review and assessment of employee performance.
Building Brand Equity:
⦁    Understand and able to communicate the kate spade new york brand aesthetic, brand philosophy and lifestyle to the sales team and customer.
⦁    Ensure brand and operating standards are met to support brand consistency.
⦁    Ensure visual merchandising directives are implemented and store presentation standards are achieved and maintained.
⦁    Communicate merchandise sell-through, stock position, business trend information, product issues, customer feedback to SL in order to increase customer service and sales.

Operational Excellence:
⦁    Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility.
⦁    Assist SL with maintaining payroll budget by managing schedule and making necessary adjustments when the business warrants.
⦁    Monitor, maintain, and follow company policies and procedures with a focus on loss prevention to protect the company’s inventory and assets.
⦁    Ability to accurately manage the processing of all POS transactions to maintain the integrity of the inventory.

The accomplished individual will possess...
⦁    Minimum 3 years management experience in a comparable retail environment
⦁    College degree preferred
⦁    Prior luxury goods experience preferred
⦁    Professional sales development and exceptional interpersonal skills
⦁    Strong leadership qualities; the ability to communicate effectively with all levels within the organization and to our client base
⦁    Ability to analyze selling reports, identify business trends and react quickly to the needs of the business
⦁    Comfortable in making decisions and mediating conflict within a team-environment
⦁    Proficiency in windows-based software such as excel, word and outlook


Physical Requirements…
⦁    Available to work store schedule, as needed, including evenings and weekends
⦁    Standing for extended periods of time
⦁    Able to safely lift boxes up to 40 pounds
⦁    Comfortable climbing ladders


Our Competencies for All Employees
⦁    Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
⦁    Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
⦁    Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
⦁    Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
⦁    Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
⦁    Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.

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