Health System Specialist
4 weeks ago
**This is an open continuous announcement until June 14, 2024. Applications will be accepted on an ongoing basis and qualified candidates will be referred at regular intervals until the vacancy is filled.
Duties
This position reports to the Ambulatory Care Operations Director (ACOD) / Group Practice Manager (GPM).The primary purpose of the position is to provide assistance and support to the ACOD/GPM and to all ambulatory care services in the facility and related Community Based Outpatient Clinics (CBOCs) as it relates to access to care as applicable.
Major duties include:
- Provides access related consultative services, working in collaboration with facility Service Lines, to review and develop guidance and policies that will facilitate standardized processes within the facility and applicable CBOCs, etc.
- Review and provide input on regulations and policies for local interpretation, utilizing local group practice management and communication strategies.
- Works with Veteran Experience Officers within the local facility to evaluate patient and family concerns regarding the access to services needed.
- Utilizes advanced principles and strategies for access improvement to review and provide recommendations to Clinical Leads (CLs), including identifying strategies to reduce backlog.
- Works with local personnel to integrate data analytics and measures with continuous process improvement utilizing LEAN, Six Sigma, and other improvement methodologies to meet and sustain ambulatory care goals and objectives.
- Assists clinic managers in forecasting the impact of staff changes and developing countermeasures to mitigate the effect of staff shortages on access to care.
- Provides administrative program advice for ambulatory care clinical support services.
- Acts as a liaison or point person for communications with persons and/or groups internal or external to the facility, representing Group Practice Management on clinical access issues.
Work Schedule: Monday - Friday, 8:00am - 4:30pm. Telework available on an ad hoc basis.
Position Description Title/PD#: Health System Specialist (Associate GPM)/PD99865S
Physical Requirements: Performance of the incumbent's duties may require extensive walking per day to meet with the facility managers and other clinic personnel. Trips to satellite outpatient clinics are sometimes necessary and will involve transportation via automotive vehicle. The work performed is of a precise nature requiring long periods of concentration that is often interrupted. Incumbent is often faced with changing priorities and with meeting
deadlines. Work is typically performed in an adequately lighted and climate-controlled office. The employee's work may require occasional travel.
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