Technical Help Desk

3 weeks ago


Menomonee Falls, United States Experis Full time
Principal Accountabilities  
  • Assist with providing oversight and understanding or IT Site Service needs at our primary and remote U.S. locations
  • Assist with Site Services related projects including, but not limited to, the annual PC refresh, Windows updates / site health, return to office, etc.
  • Assist with coordination of all hardware, software, and network upgrades across Mercury Marine
  • Diagnose, analyze, and resolve issues across the company – both locally and at our remote locations
  • Provide first level support to end user devices and peripherals (PC’s, Laptops, Tablets, Android Devices, MACs, Printers, Scanners, Etc.)
  • Ensures that all hardware and software installed at facilities meets BCIT Standards. Ensuring asset health and compliance, including but not limited to, UPS, Anti-Virus, Data Encryption as well as Device Life Cycle Management.
  • Recognize and identify potential areas where policies and procedures require change or development and report them to the appropriate manager
  • Strictly follow guidance and regulations provided by Brunswick Information Security
  • Follow all company and departmental policies and procedures.
  • Perform at or above Information Systems performance standards set by BCIT
Required Qualifications  
  • Associate degree in Computer Science or equivalent experience
  • One to two years’ experience in working on or managing IT related projects
  • One to three years supporting current Windows, Apple, and Android operating systems, PC and Server relations, Office 365, Cloud, and on-premise storage, as well as IT ticketing systems
  • Excellent communication, organization, and interpersonal skills. Must be able to work with people at all levels and skill sets
  • Knowledge and understanding of telecommunications systems such as Mitel/VOIP and Network technologies
  Desired Qualifications  
  • Undergraduate degree in Computer Science or related field
  • Two to three years’ experience in working on or managing IT related projects
  • Five to six years supporting current BCIT technologies. Windows, Apple, and Android operating systems, Office 365, Networking, ServiceNow, Mitel, etc.
  • Knowledge and understanding of networks and TCP/IP protocol
  • Knowledge and understanding of budgeting, forecasting and inventory management


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