Technical Help Desk
3 weeks ago
- Assist with providing oversight and understanding or IT Site Service needs at our primary and remote U.S. locations
- Assist with Site Services related projects including, but not limited to, the annual PC refresh, Windows updates / site health, return to office, etc.
- Assist with coordination of all hardware, software, and network upgrades across Mercury Marine
- Diagnose, analyze, and resolve issues across the company – both locally and at our remote locations
- Provide first level support to end user devices and peripherals (PC’s, Laptops, Tablets, Android Devices, MACs, Printers, Scanners, Etc.)
- Ensures that all hardware and software installed at facilities meets BCIT Standards. Ensuring asset health and compliance, including but not limited to, UPS, Anti-Virus, Data Encryption as well as Device Life Cycle Management.
- Recognize and identify potential areas where policies and procedures require change or development and report them to the appropriate manager
- Strictly follow guidance and regulations provided by Brunswick Information Security
- Follow all company and departmental policies and procedures.
- Perform at or above Information Systems performance standards set by BCIT
- Associate degree in Computer Science or equivalent experience
- One to two years’ experience in working on or managing IT related projects
- One to three years supporting current Windows, Apple, and Android operating systems, PC and Server relations, Office 365, Cloud, and on-premise storage, as well as IT ticketing systems
- Excellent communication, organization, and interpersonal skills. Must be able to work with people at all levels and skill sets
- Knowledge and understanding of telecommunications systems such as Mitel/VOIP and Network technologies
- Undergraduate degree in Computer Science or related field
- Two to three years’ experience in working on or managing IT related projects
- Five to six years supporting current BCIT technologies. Windows, Apple, and Android operating systems, Office 365, Networking, ServiceNow, Mitel, etc.
- Knowledge and understanding of networks and TCP/IP protocol
- Knowledge and understanding of budgeting, forecasting and inventory management
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