Help Desk Technician
3 weeks ago
*The Impact**You Can Make* The Help Desk Tech provides initial employee support for technical inquiries received via the telephone and/or email. The Help Desk Tech will assess the nature of problems and resolve basic support issues over the phone, utilizing remote access and all provided technical utilities, scripts and documentation. The Help Desk Tech escalates and notifies Information Services employees appropriately according to documented standard operating procedures. The Help Desk Tech is responsible for an exemplary customer service experience for all Albany Med employees during their interaction with the Albany Med Help Desk. ** *Team Impact* High degree of contact internal and external to Albany Med, including anyone who could possibly call the Help Desk phone line ** *The Glens Falls Hospital Impact* *Mission* Our Mission is to improve the health of people in our region by providing access to exceptional, affordable, and patient-centered care every day and in every setting. ** *How You Will Fulfill Your Potential* *Responsibilities* * Maintain current technical expertise in the rapidly changing technology of Albany Med Information Technology * Use customer feedback as a basis for taking actions, which solve customer problems quickly and effectively * Provide best effort support for non-standard applications and hardware * Participate in on-call rotation and help troubleshoot customer issues * Maintain confidentiality by using and communicating information only as needed to perform one’s duties * Perform at or above the Information Technology performance standards * Fulfill department requirements in terms of providing work coverage and administration notification during periods of absence (personnel illness, vacation, education, etc.) * Complete other duties or assignments as designated by management *Education/Accredited Programs* * Associate’s degree required, preferably in a math, science, or technology related field of study. * Bachelor’s degree preferred. *Skills/Abilities* * Ability to respond to phone and email requests for support * Ability to adhere to documentation and troubleshooting processes. Ability to assist in determining the cause of an issue to resolve/route appropriately. * Ability to assist with documenting issues and escalating/notifying others according to documented process. * Ability to adhere to proper customer service standards in all interactions with Albany Med employees both verbally and written * Ability to adhere to documented process and documentation * Ability to assist with improving work flows to better understand and utilize processes, procedures, and operations. * Some knowledge of Microsoft Windows operating systems, Active Directory and computer hardware. *Communities We Serve* Located in the foothills of the beautiful Adirondack mountains, Glens Falls is conveniently located a short drive away from the capital region and Lake George. Work at the top of your profession and jumpstart your next career here at Glens Falls Hospital *Salary Range* The expected base rate for this Glens Falls, New York, United States-based position is $19.79 to $31.66 per hour. Exact rate is determined on a case-by-case basis commensurate with experience level, as well as education and certifications pertaining to each position which may be above the listed job requirements. *Benefits* Glens Falls Hospital is committed to providing our people with valuable and competitive benefits offerings, as it is a core part of providing a strong overall employee experience. A summary of these offerings, which are available to active, full-time and part-time employees who work at least 30 hours per week, can be foundhere. **Job:** **Support Services* **Title:** *Help Desk Technician - Hospital Information Systems (HIS)* **Location:** *NY-Glens Falls* **Requisition ID:** *240CU*
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Help Desk Technician
8 hours ago
Falls Church, United States Excentium Full timeHelp Desk Technician Summary Title:Help Desk Technician ID:471 Department:All Location:Falls Church, VA Description Help Desk Technician Excentium, Inc. is a Service-Disabled Veteran owned small business that provides Cyber Security Engineering, Information Assurance (IA), management, Certification and Accreditation (C&A), and other IT services to...
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Help Desk Technician
1 hour ago
Falls Church, United States Marathon TS Full timeMarathon TS is seeking a Help Desk Technician to support a federal client in Falls Church, VA. Responsibilities: nswer calls coming into the Tier 1 Help Desk by the third ring. Create a customer incident in Remedy, the call tracking software for every call answered. bility to provide Mobile Support, adding and deleting users to the client network as...
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Tier I Technician, Help Desk
2 weeks ago
Wichita Falls, United States RelevantTec Full timeAbout RelevantTec:We help our clients achieve their goals through the proper development and implementation of unique technology solutions. We are more than just IT support. Sure, our professional help desk staff is at your service 24/7/365 but gone are the days that IT support is strictly reactive. We employ professionals who each specialize in individual,...
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Tier I Technician, Help Desk
2 weeks ago
Wichita Falls, United States RelevantTec Full timeAbout RelevantTec:We help our clients achieve their goals through the proper development and implementation of unique technology solutions. We are more than just IT support. Sure, our professional help desk staff is at your service 24/7/365 but gone are the days that IT support is strictly reactive. We employ professionals who each specialize in individual,...
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Help Desk Support Technician
5 hours ago
Falls Church, United States Twinn Intelligence Group Full timeTwinn is seeking a seasoned Help Desk Support Tech to join their team in the Tyson's Corner area of Virginia. Work schedule: M-F, 10am - 6pm. *** TS/SCI w Poly needed to begin work.*** • Experience providing Tier 1 and Tier 2 IT support on IT secure and unsecure systems and networks. • Experience interacting with service providers to resolve IT...
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Tier II Help Desk
5 hours ago
Falls Church, United States Ares Solutions Full timeJob Description Job Description Qualifications: Superior customer service skills a must. Strong desire to provide the highest quality of service to the customer required. Superb verbal communication skills; comfortable working on the telephone and responding to calls. Ability to obtain a Position of Trust level Security Clearance Knowledge of Information...
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Tier I Help Desk Technician
2 days ago
Falls Church, United States ARES Solutions, Inc. Full timeJob DescriptionJob DescriptionQualifications:Superior customer service skills a must. Strong desire to provide the highest quality of service to the customer required.Superb verbal communication skills; comfortable working on the telephone and responding to calls.Ability to obtain a Position of Trust level Security ClearanceKnowledge of Information...
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Help Desk Analyst
1 day ago
Menomonee Falls, United States Arandell Full time**SUMMARY**: The Help Desk Analyst’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give...
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Help Desk Analyst
10 hours ago
Menomonee Falls, United States Arandell Full timeThe Help Desk Analyst’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person,...
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Help Desk Analyst
2 days ago
Menomonee Falls, United States Arandell Full timeThe Help Desk Analyst’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person,...
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Tier II Help Desk
11 hours ago
Falls Church, United States ARES Solutions, Inc. Full timeJob DescriptionJob DescriptionQualifications:Superior customer service skills a must. Strong desire to provide the highest quality of service to the customer required.Superb verbal communication skills; comfortable working on the telephone and responding to calls.Ability to obtain a Position of Trust level Security ClearanceKnowledge of Information...
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Glens Falls, United States TotalMed Full timeWe are seeking a Technician CT Technician for a travel assignment in Glens Falls New York. At TotalMed, our aim is to be the last company you ever work with. We prove it, too, with the highest compensation, first day medical benefits, a best in industry 401(K) retirement plan, and fiduciary services offered through Creative Planning. You will have low fee,...
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Service Desk Lead #1142945
4 weeks ago
Falls Church, United States Network Designs Inc. Full time**Note: Position is contingent on contract award.** **Requirements**: - U.S. citizenship is required - Ability to obtain and maintain a Public Trust clearance as required by contract. - This position is onsite at designated DOJ locations based on contract requirements **Qualifications and Experience**: - Bachelor's Degree with 5+ years' related...
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Gas Technician
1 month ago
Glens Falls, United States RECONN Full timeJob DescriptionJob DescriptionJob Description:The starting pay is $19. 00 per hour + $5. 00 per hour for personal vehicle use/expenses, after training.Are you looking to jump-start your growth in your professional career? How about working for one of the fastest-growing underground utility locating companies in the nation? If you are a quality-conscious,...
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Front Desk Host
1 week ago
Sioux Falls, United States Hyatt Place South Full timeJob DescriptionJob DescriptionFront Desk Hosts make a difference in the experience of our guests every day!Hyatt Place South at Lake Lorraine4935 Lake Shore Blvd, Sioux Falls, SDSummaryThe Hyatt PlaceSouth at Lake Lorraine Sioux Falls is seeking Front Desk Hosts to welcome and serve our guests. At Hyatt Place, our purpose is to care for people so they can be...
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Front Desk Sales Supervisor- Crunch Fitness
4 days ago
Falls, United States Crunch Fitness Full timeFront Desk Sales Supervisor- Crunch Fitness Fairless Hills Front Desk Sales Supervisor- Crunch Fitness Full Time • Fairless Hills Crunch Fitness is looking for a Front Desk Sales Supervisor/ Sales Person to join our growing team. Come change lives through fitness! Are you looking for a career opportunity in one of the fastest growing fitness clubs? Crunch...
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Glens Falls, United States TotalMed Full timeWe are seeking a Technician Interventional Radiology for a travel assignment in Glens Falls New York. At TotalMed, our aim is to be the last company you ever work with. We prove it, too, with the highest compensation, first day medical benefits, a best in industry 401(K) retirement plan, and fiduciary services offered through Creative Planning. You will have...
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Travel OB Technician
6 days ago
Glens Falls, United States Planet Healthcare Full timeJob DescriptionPlanet Healthcare is seeking a travel OB Technician for a travel job in Glens Falls, New York.Job Description & RequirementsSpecialty: OB TechnicianDiscipline: Allied Health ProfessionalStart Date: 06/10/2024Duration: 13 weeks24 hours per weekShift: 12 hours, nightsEmployment Type: TravelPlanet Healthcare Job ID #60005749. Pay package is based...
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PC Build Technician
22 hours ago
Wichita Falls, Texas, United States TEKsystems Full timeDescription:TEKsystems is seeking an experienced PC Build Technician to join their team onsite local to Wichita. This person will need to have experience building PC's, troubleshooting hardware/software issues, and supporting Windows Operating Systems in a professional environment.Skills:PC build, Desktop support, PC tech, customer service, help deskTop...
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Reception Desk Supervisor
8 hours ago
Falls Church, United States Goodwin House Full timeCelebrated as the #1 Top Workplace in the D.C. region for 2023 by The Washington Post, Goodwin Living is more than a team - it's a global family of individuals who represent more than 65 countries. Why Our Team Members Vote Us #1 Goodwin Living ranks #1 thanks to team members who respond to an annual survey conducted by a neutral, third-party resource....