Director of Quality Learning

3 weeks ago

Boston, United States The Langham Boston Full time

PRIMARY OBJECTIVE OF POSITION:

Promotes and implements Quality League in the Hotel, promulgates brand and globally-recognized luxury standards, quality management systems, facilitate process improvement, develop performance measuring systems, and administer the training/learning function in the Hotel for brand and service standards.

RESPONSIBILITIES AND JOB DUTIES:

Creates and administers annual Hotel Training Plan Monitors individual training plans of newly-hired colleagues Leads and develops departmental trainers Creates and conducts service and brand standard learning sessions Administers and conducts learning sessions for Quality League, Service & Brand Standards, First 60 program and any other recommended quality and/or service training Manage corporate reporting as it pertains to Quality, Learning, & Development Promotes, trains, audits, and ensures compliance with brand and globally recognized luxury standards (e.g. LHG Brand & Forbes Five Star Standards) throughout the Hotel Creates and fosters an environment where quality management is instilled and promoted and learning is sustained Develops and maintains TQM systems (such as VMV, CSI, PRIDE, Internal Communication Structure, VOC systems, etc.) Conducts departmental internal audits Works closely with department heads to ensure quality deliverables are completed Manages VOC surveys and guest feedback systems Monitors and coordinates Hotel's mystery shoppers program Maintain a working knowledge of top guest complaints and ensure action planning is in place Facilitates the development and improvement of standards and procedures Champions or co-lead corporate social responsibility efforts of the hotel to include but not limited to environmental sustainability, community service, colleague wellness, etc. Integrates quality systems with other relevant systems in areas such as environmental protection and health and safety Assists with any additional tasks not mentioned above as specified by supervisor

EXPERIENCE/EDUCATION/SPECIAL SKILLS REQUIRED:

Extensive experience in Hospitality Learning & Development, Forbes Five Star Standards, Quality Leadership, Hotel Operations along with the following qualifications:

Minimum 2 years of experience in a Training and Quality role or similar role in a luxury five star rated Hotel Two years working in managerial/ leadership position Extensive knowledge of multiple Hotel Departmental Operations Four year college/university degree Prior experience leading quality teams Knowledgeable in business, quality management, training and development, knowledge management and service industry Knowledge of quality assurance and VOC systems and practices Sound experience in business assessment and quality audits Highly competent in report writing and improvement facilitation Skillful in standards and procedures writing Highly proficient in both written and spoken English Skillful in Word, PowerPoint, and Excel Processing

LICENSES OR CERTIFICATES:

Group Training Certification preferred Master Trainer Certificate preferred Instructional Design Certificate preferred

Source: Hospitality Online

  • Director of Quality Learning

    3 weeks ago

    Boston, Massachusetts, United States The Langham Boston Full time

    PRIMARY OBJECTIVE OF POSITION:Promotes and implements Quality League in the Hotel, promulgates brand and globally-recognized luxury standards, quality management systems, facilitate process improvement, develop performance measuring systems, and administer the training/learning function in the Hotel for brand and service standards.RESPONSIBILITIES AND JOB...

  • Director of Quality

    2 weeks ago

    Boston, United States Rbw Consulting Full time

    Director of Quality, Boston, MA RBW Consulting are collaborating with an established CDMO with a complex portfolio of Sterile products. With over 19 years experience in the industry, they are focusing on expanding their departments for 2024. Their state-of-the-art facilities and experienced team enable us to deliver high-quality products to our clients in...

  • Director of Quality

    2 weeks ago

    Boston, United States Rbw Consulting Full time

    Director of Quality, Boston, MA Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck. RBW Consulting are collaborating with an established CDMO with a complex portfolio of Sterile products. With over 19 years experience in the industry, they are focusing on expanding their departments...

  • Director of Quality

    2 weeks ago

    Boston, United States RBW Consulting Full time

    Director of Quality, Boston, MARBW Consulting are collaborating with an established CDMO with a complex portfolio of Sterile products. With over 19 years experience in the industry, they are focusing on expanding their departments for 2024. Their state-of-the-art facilities and experienced team enable us to deliver high-quality products to our clients in the...

  • Director of Quality

    2 weeks ago

    Boston, United States RBW Consulting Full time

    Director of Quality, Boston, MARBW Consulting are collaborating with an established CDMO with a complex portfolio of Sterile products. With over 19 years experience in the industry, they are focusing on expanding their departments for 2024. Their state-of-the-art facilities and experienced team enable us to deliver high-quality products to our clients in the...

  • Director of Quality

    2 weeks ago

    Boston, United States RBW Consulting Full time

    Director of Quality, Boston, MARBW Consulting are collaborating with an established CDMO with a complex portfolio of Sterile products. With over 19 years experience in the industry, they are focusing on expanding their departments for 2024. Their state-of-the-art facilities and experienced team enable us to deliver high-quality products to our clients in the...

  • Global Quality Director

    2 weeks ago

    Boston, Massachusetts, United States PerkinElmer Full time

    The CompanyPerkinElmer is a global analytical services and solutions provider with offerings including the leading OneSource Field and Laboratory services business that serve the biopharma, food, environmental, safety and applied end markets to accelerate scientific outcomes. Since 1937, PerkinElmer has served as a trusted partner in laboratory analysis and...

  • Associate Director/director, Quality, Regulatory

    14 hours ago

    Boston, United States Xenon Pharmaceuticals Inc. Full time

    **Who We Are**: **Xenon Pharmaceuticals (NASDAQ**: XENE) is a neuroscience-focused biopharmaceutical company committed to discovering, developing, and commercializing innovative therapeutics to improve the lives of people living with neurological and psychiatric disorders. We are looking for great people who thrive in a respectful, collaborative, inclusive,...

  • Global Quality Director

    3 weeks ago

    Boston, Massachusetts, United States PerkinElmer Full time

    Responsibilities Location Boston, MassachusettsUS Job ID REQ-052568 The CompanyPerkinElmer is a global analytical services and solutions provider with offerings including the leading OneSource Field and Laboratory services business that serve the biopharma, food, environmental, safety and applied end markets to accelerate scientific outcomes. Since 1937,...

  • Senior Director Data Scientist, Data Quality and AI

    5 days ago

    Boston, United States BMC HealthNet Plan Full time

    Job Description It's an exciting time to join the WellSense Health Plan, a growing regional health insurance company with a 25-year history of providing health insurance that works for our members, no matter their circumstances. The Sr. Director of Data Science and AI is a technical leader who brings broad experience to the creation of WellSense's AI...

  • Senior Director Data Scientist, Data Quality and AI

    2 weeks ago

    Boston, United States BMC HealthNet Plan Full time

    Job Description It's an exciting time to join the WellSense Health Plan, a growing regional health insurance company with a 25-year history of providing health insurance that works for our members, no matter their circumstances. The Sr. Director of Data Science and AI is a technical leader who brings broad experience to the creation of WellSense's AI...

  • BCG X Global Learning

    3 weeks ago

    Boston, United States Boston Consulting Group Full time

    WHAT YOU'LL DOReporting to the Global People Senior Director. As the Global Chapter Learning and Engagement Senior Director, you will play a pivotal role in shaping the learning agenda for BCG X employees and developing an employee experience grounded in BCG X’s technical disciplines (Chapters). In close cooperation with the BCG X Leadership Team and...

  • Senior Director BIS Quality

    1 week ago

    Boston, United States Blackwomenintech Full time

    As argenx continues to grow and evolve, we are looking for a Senior Director BIS Quality. The Senior Director BIS Quality is responsible for both the strategic direction as well as the day-to-day operations and coordination of all activities relating to the argenx Computer Systems Assurance (CSA) Process. This includes GxP systems, Regulated systems and...

  • Global Quality Director

    3 weeks ago

    Boston, United States PerkinElmer Full time

    The CompanyPerkinElmer is a global analytical services and solutions provider with offerings including the leading OneSource Field and Laboratory services business that serve the biopharma, food, environmental, safety and applied end markets to accelerate scientific outcomes. Since 1937, PerkinElmer has served as a trusted partner in laboratory analysis and...

  • Global Quality Director

    3 weeks ago

    Boston, United States PerkinElmer Full time

    Responsibilities Location Boston, MassachusettsUS Job ID REQ-052568 The CompanyPerkinElmer is a global analytical services and solutions provider with offerings including the leading OneSource Field and Laboratory services business that serve the biopharma, food, environmental, safety and applied end markets to accelerate scientific outcomes. Since 1937,...

  • Director, Quality Systems

    3 weeks ago

    Boston, United States Ironwood Pharmaceuticals Full time

      Ironwood Pharmaceuticals is a leading global gastrointestinal (GI) healthcare company on a mission to advance the treatment of GI diseases and redefine the standard of care for GI patients. We are pioneers in the development of LINZESS® (linaclotide), the U.S. branded prescription market leader for adults with irritable bowel syndrome with constipation...

  • Behavioral Health Quality

    1 day ago

    Boston, United States University of Massachusetts Medical School Full time

    Overview Under the general direction of the Medical Director for Psychiatry in the MassHealth Office of Behavioral Health (OBH) and the Chief of Behavioral Health or designee, the Behavioral Health (BH) Quality and Equity Manager is responsible for managing quality and equity-related activities for OBH. Responsibilities BH Quality & Equity Program Strategy...

  • Director of Quality Assurance and Compliance

    2 weeks ago

    Boston, United States Stavis Seafoods Full time

    Stavis Seafoods, A Profand Company, an anchor of the New England seafood community since 1929, ships more than 37 million pounds of fresh and frozen seafood annually and imports from more than 50 countries worldwide. Stavis has one of the most diverse inventories of seafood items in the industry and can ship via land, air and sea around the globe. Are you...

  • Director of Quality Assurance and Compliance

    2 weeks ago

    Boston, United States Stavis Seafoods Full time

    Stavis Seafoods, A Profand Company, an anchor of the New England seafood community since 1929, ships more than 37 million pounds of fresh and frozen seafood annually and imports from more than 50 countries worldwide. Stavis has one of the most diverse inventories of seafood items in the industry and can ship via land, air and sea around the globe. In 2018...

  • Director, Quality Systems

    2 weeks ago

    Boston, United States Ironwood Pharmaceuticals Full time

    Ironwood Pharmaceuticals is a leading global gastrointestinal (GI) healthcare company on a mission to advance the treatment of GI diseases and redefine the standard of care for GI patients. We are pioneers in the development of LINZESS® (linaclotide), the U.S. branded prescription market leader for adults with irritable bowel syndrome with constipation or...