Supervisor - Casino Games

1 month ago


Atlantic City, United States Bally’s Atlantic City Full time
Description
  • Ensures proper procedure is used by all dealers under supervision.
  • Verifies all gaming table transactions in supervised area.
  • Maintains awareness of activity on games in area of supervision; settles disputes that may arise, escalating issues when appropriate.
  • Verifies issuance of credit after completion of all authorization procedures.
  • Motivates dealers to provide superior customer service while also taking responsibility for following dealing procedures and keeping proper game pace.
  • Directly responsible for customer service objectives.
  • Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors.
  • Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.
  • Conveys positive energy and enthusiasm focusing on the guest interaction.
  • Continuously improves service by evaluating service breakdowns using guest feedback, data, and behavior.
  • Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements.
  • Immediately addresses service breakdowns and follows up to ensure guest satisfaction.
  • Keeps team well informed of property promotions and events.
  • Develops highly skilled, successful employees, sets realistic and measurable service standards, and holds employees accountable for meeting them.
  • Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy.
  • Addresses employee performance issues, coaches for improvement, and provides ongoing feedback.
  • Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance.
  • Consistently follows company policies, procedures, and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely.
  • Other duties as assigned.

    Takes personal responsibility for creating an atmosphere of luck.

    Premier is an equal opportunity employer subject to the rules and regulations of the NJDGE”.Qualifications

  • Knowledge of casino rules, procedures, and regulations as applied to the game(s) under supervision.
  • Direct dealing experience with the game(s) contained in assigned pit area.

    Source: Hospitality Online



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