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QuickSTAT Air Logistics Healthcare Customer Care Specialist

2 months ago

Hillsborough, United States Kuehne Nagel Full time
Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at QuickSTAT, our Hillsborough site is looking for a new Healthcare Customer Care Specialist to join our Air Logistics team. Your Role You will provide assistance to our customers and ensure compliance with all agreed company policies. Ensure that the needs of QuickSTAT customers are being satisfied consistently and that excellence in customer service is promoted throughout the organization. You will work collaboratively with operations and sales management to ensure maximum client satisfaction. Your Responsibilities
  • Develop and maintain relationships with main clients
  • Run daily activity reports and maintain overall awareness of live shipments
  • Complete and send client reports
  • Provide shipment specific updates where required
  • Escalate all client issues to the QuickSTAT management team and applicable Business Development account Manager
  • Report to Regional Director of Operations
  • Schedule: Standard shift between the hours of 7am-7pm (please note that this is a 24/7/365 facility and flexibility to work any shift is required.
Your Skills and Experiences
  • Bachelor's degree or equivalent experience required
  • 2+ years of experience managing customer relations and/or accounts
  • 2+ years of experience working in an office environment
Good Reasons to Join At QuickSTAT we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target range for this position is between $22 and $24. Base pay is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. QuickSTAT reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-KR1