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Assistant Manager

2 months ago

Anaheim, United States Hilton Anaheim Full time
Description

The Hilton Anaheim is searching for their next Assistant Manager for Starbucks to join the Food & Beverage team and help lead the Starbucks team If you have a passion for customer service and want to learn and grow in the hospitality industry this is the perfect opportunity  

This position will oversee 20 Team Members. The ideal candidate will be an energetic and experienced leader who enjoys being hands on, has a capacity and comfortability for implementing policies and procedures, possesses a passion for upholding standards (Starbucks and Hilton standards), and has a minimum of 2 years of managerial/supervisory experience. Starbucks experience is a plus

The 1,574 room Hilton Anaheim is in the heart of California's famous Orange County, next to the Anaheim Convention Center and steps from the Disneyland Resort.  Be part of a team that is ranked #1 on Great Places to Work and on Fortune’s World’s Best Workplaces list From a friendly workplace environment to competitive health benefits, career growth opportunities and our amazing Go Hilton travel discount program that our team members and their family and friends may use. In addition, the property offers meals while on shift, discounted parking, and uniforms.  

Shifts: Open availability, morning, evenings, weekends and holidays are required  

The hourly wage for this full-time position is starting at $30

What will I be doing? 

A Starbucks Assistant Manager plays a crucial role in ensuring the smooth operation of the Starbucks location. Here are the key responsibilities and duties associated with this position:  

Training and Development: 

  • Training New Employees: Store managers train new employees on how to work effectively in the store. This includes imparting knowledge about products, equipment, and customer service. 
  • Internal Promotion: They also focus on developing existing store associates, encouraging their growth within the company. 
  • Performance Management: They ensure that employees meet performance standards and contribute to a productive work environment. 

Store Operations:

  • Maintenance and Cleanliness: Store managers ensure the store is well maintained, clean, and organized. 
  • Inventory Management: They monitor inventory levels to prevent shortages of essential supplies (such as coffee beans, cups, and mugs). 
  • Quality Control: Managers inspect coffee beans during roasting and brewing processes to maintain coffee quality. 
  • Cash Management: They manage cash positions throughout the store. 

Customer Service:

  • Guest Satisfaction: Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolve guest concerns 
  • Service Management: Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly

Business Growth and Strategy:

  • Sales and Profitability: Store managers develop and implement strategies to increase sales and profitability. 
  • Positive Work Environment: They foster a positive and productive work environment for both employees and customers. 
Requirements

What are we looking for? 

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: 

  • Hospitality - We're passionate about delivering exceptional guest experiences. 

  • Integrity - We do the right thing, all the time. 

  • Leadership - We're leaders in our industry and in our communities. 

  • Teamwork - We're team players in everything we do. 

  • Ownership - We're the owners of our actions and decisions. 

  • Now - We operate with a sense of urgency and discipline 

In addition, we look for the demonstration of the following key attributes: 

  • Quality 

  • Productivity 

  • Dependability 

  • Customer Focus 

  • Adaptability 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all 

#LI-MM4 

Source: Hospitality Online