Quality Control Analyst lll

Overview

To review, analyze, and report on Navy Federal's risk, quality, service, and controls, to improve operational efficiency and effectiveness, mitigate risk and remediate operational and regulatory vulnerabilities. Conduct quality control reviews of overall loan documentation (application, appraisal, title, credit, loan to value, legal), processes and system to ensure compliance with Investors, federal and state regulatory requirements, industry standards, and Navy Federal operating procedures. Perform in depth and comprehensive gap analyses to determine the root cause of process gaps, investor noncompliance and regulatory compliance failures. Maintain data in the quality control system platform to ensure adherence with regulatory government agencies requirements. Monitor corrective action target dates to ensure prompt remediation and control implementation to comply with regulatory government agencies requirements. Maintain and update quality control procedural manuals, job aides, and tools. Level III: Moderately complex to complex review and analysis with considerable impact and scope. Lead projects and mentor/train lower levels. Primary focus is recurring quality control audits, ad hoc audits, and internal/external audit preparation.

Responsibilities

• Evaluate underwriting decisions, process adherence, servicing standards, and regulatory requirements of mortgage loan files for compliance with applicable state and federal laws, investor guidelines, guarantor requirements and adherence to specific lender guidelines with an emphasis on buy-back possibilities

• Evaluate and monitor quality of mortgage collateral, documentation for completeness/ errors/ omissions and credit quality according to agency and internal guidelines to identify defects and to limit the risk exposure to Navy Federal's mortgage portfolio

• Provide support for compliance testing, internal audit and exam management activities and other initiatives as needed

• Serve as a quality control point of contact for external examination preparation and ad hoc projects

• Assist in developing moderately complex and specialized quality control audits

• Perform and validate in depth and comprehensive gap analyses to determine the root cause of process gaps and regulatory compliance failures

• Develop and assist in overseeing the most complex and targeted quality control audits and identify opportunities for improvement

• Develop and lead discretionary quality control audit to assess compliance with federal and state regulatory requirements, industry standards, and Navy Federal operating procedures

• Engage with GSE (Government Sponsored Enterprise) representatives for due diligence file preparation, work with internal and external parties to cure defects and rebut repurchase requests

• Develop more complex and wide reaching interdepartmental initiatives and remediation plans in collaboration with other business partners with a focus on significant business risk & impact

• Assist in leading review of audit work, make recommendations to supervisors/lead analysts of training opportunities, assist with workload management, compile reports, production statistics and assist with presentations

• Optimize the performance of real estate lending operations by analyzing current and anticipating future performance

• Prepare ad hoc and required industry and regulatory reports including audit inquires in compliance with internal and external regulations

• Ensure loan quality through data integrity and risk management

• Stay abreast of applicable changes in the mortgage industry, as well as, changing or newly issued investors' guidelines, federal regulations, and state laws and understand impacts or changes to processes

• Monitor industry and regulatory related news and developments, analyze the impact of changes to federal and state regulations and make recommendations for changes to policies, procedures and practices to ensure compliance

• Coordinate research of moderately complex escalated trending material issues as needed, determine, or collaborate with team on the resolution

• Adept at recognizing material deficiencies, red flag/ potential misrepresentation and providing feedback through appropriate channels of reporting

• Maintain clear and organized documentation in relation to overall transaction quality and any noted deficiencies identified

• Serve as liaison with Internal Audit and Regulatory Compliance to ensure adherence with Enterprise and Compliance Risk Management requirements

• Participate in interdepartmental initiatives/remediation planning in collaboration with business partners while focusing on business risk and impact

• Define and validate procedures; recommend process improvements for operational efficiency

• Assist in mentoring Analysts I & II in developing knowledge, skills, and application of various analytical techniques to solve operational issues and support strategic initiatives

• Evaluate guidelines and provide support in ensuring a compliant Quality Control Program

• Perform other duties as assigned

Qualifications

• Agile and flexible to changes whether driven by mortgage industry, investors, company, or department initiatives/mandates

• Advanced knowledge or experience of the mortgage industry

• Advanced knowledge of underwriting credit union, and/or lending principles, systems, policies, and techniques

• Advanced knowledge of FNMA, FHLMC, GNMA and relevant mortgage investor guidelines

• Advanced knowledge of FCRA, HMDA, FACTA, TILA, RESPA, CARES ACT, SCRA, ECOA, ESIGN, FDPA, HPML, TRID, UDAAP, FDCPA and any applicable recertification's

• Extensive Experience identifying relevant analytical problems, determining appropriate diagnostic methods, and solving unique and complex issues/problems

• Organizational, planning and time management with significant experience in managing multiple priorities independently and/or in a team environment to achieve goals

• Gathering, analyzing, synthesizing, and developing moderately complex presentations and reports

• Experience managing multiple priorities independently and/or in a team environment to achieve goals

• Advanced Knowledge of operational and regulatory risk controls, concepts, and practices

• Advanced customer service focus and relationship management skills

• Advanced skill using innovative thinking to solve problems, to solve operational issues, support strategic initiatives, and facilitate the decision-making process

• Advanced skills following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations

• Advanced skill presenting findings, conclusions, alternatives, and information clearly and concisely while working with and communicating with all with all levels of employees and management within and outside the organization

• Advanced skill maintaining accuracy with attention to detail and meeting deadlines

• Advanced word processing, presentation software and spreadsheet skills

• Advanced research, analytical, and problem-solving skills

• Bachelor's Degree in Business Administration, Auditing, or related field or equivalent combination of training, education, and experience

Desired Qualifications

• Advanced knowledge of GSEs (GNMA, FNMA, FHLMC) guides, Federally Guaranteed Mortgage programs (FHA, VA), state and Federal laws; industry regulations, principles, and practices; and company policies that govern the business unit's products/services

• Extensive experience with Black Knight's Mortgage Servicing Platform (MSP), Mortgage Loan Origination System Empower, ACES Quality Control Software

• Advanced knowledge of Navy Federal's functions, philosophy, operations, products, services, systems, policies, procedures, and organizational objectives

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 820 Follin Ln. Vienna, Virginia 22180

About Us

You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

• Military Times 2022 Best for Vets Employers

• WayUp Top 100 Internship Programs

• Forbes® 2022 The Best Employers for New Grads

• Fortune Best Workplaces for Women

• Fortune 100 Best Companies to Work For®

• Computerworld® Best Places to Work in IT

• Ripplematch Campus Forward Award - Excellence in Early Career Hiring

• Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 18634