Housing Coordinator-Hourly Non Exempt

7 days ago

Winter Park, United States Full Sail University Full time

If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding

The role of a Housing Coordinator is to connect with students/families and provide personalized guidance on apartment complexes and roommate options. The assigned Coordinator leads students through the entire process of relocation. Additionally, A Housing Coordinator assists current students with roommate replacement or new apartment assistance as needed.

Essential Duties and Responsibilities:

  • To provide the Full Sail Housing Guide to all incoming students while emphasizing the importance of utilizing the Housing Department.
  • Connecting with enrolling and active students through inbound and outbound calls, emails, warm transfers and working closely with post-enrollment campus admission teams.
  • Educating and supporting students and parents with relocation and addressing all questions & concerns as they arise.
  • Managing contact lists for assigned classes based upon the on campus start date.
  • Conducting interviews and creating roommate profiles for the roommate lists.
  • Emailing the roommate lists weekly, frequency varies based upon on campus start date.
  • Maintaining a list of current students that need to find a replacement roommate or someone to take over their current lease.
  • Daily data entry from housing forms/documents submitted by students once they have secured their local address or have confirmed living arrangements.
  • Tracking and creating a monthly breakdown showing percentages of students that used the Full Sail Housing Guide versus securing housing by other means, e.g., commuting, living with family, student housing, purchased, etc.
  • Creating a list of referrals each month by apartment complex.
  • Managing and coordinating bi-monthly revisions and deadlines for the Full Sail Housing Guide.

Other Responsibilities:

  • Maintaining strong relationships with management and staff of partnered apartment properties.
  • Frequently communicating with apartment Leasing Agents for availability, current pricing, waitlist information and pending student application questions.
  • Following up monthly with students who had not yet secured housing from previous month(s).
  • Tracking incoming students with incomplete housing information and sending them task reminder emails.
  • Speaking with private renters that have a room/condo for rent.
  • Presenting housing information through a live monthly webinar
  • Presenting housing information at a monthly on-campus open house (pre-COVID-19).
  • Participating at on-campus registrations (pre-COVID-19).

Supervisory Responsibilities:

NO

Competencies:

  • Strong communication skills
  • Customer service
  • Adaptability
  • Creative thinking
  • Team player
  • Willingness to take on special projects
  • Thrives in a busy environment
  • Ability to compete work with minimal oversight
  • Open to discussing newer and better ways to improve efficiency
  • Ability to work well with other departments and all levels of Management
  • Strong time management skills

Education and/or Experience:

  • 2 years of college or work experience

Computer/Equipment Skills:

Required:

  • Microsoft programs (Word, Excel, Outlook)
  • Proficient in PC and Mac OS
  • Adobe Acrobat

Nice to have:

  • Salesforce 2.0
  • Salesforce Reporting
  • SSRS Reporting
  • Cisco Finesse

Environmental Factors/Physical Demands:

Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain employee communication; access, input and retrieve information from the computer system. May be subject to; bending, reaching, kneeling, stooping and lifting up to thirty (30) pounds.

Full Sail is an Equal Opportunity Employer.

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