Duke Energy Jobs
2 weeks ago
The Part Time (PT) Customer Care Specialist’s primary responsibility is to provide engaging customer service in a professional manner to ensure the highest degree of customer satisfaction. The PT Customer Care Specialist will consult with customers on their billing and credit inquires, trouble calls and various other needs. The Specialist will build trust with customers by exhibiting good decision-making and anticipating customer needs while effectively providing accurate information. The position also offers and educates customers on various company products and services that enhance their experience. The PT Customer Care Specialist position has a high degree of accountability for individual performance in areas of customer satisfaction, quality, and productivity to ensure that customers receive excellent services and business objectives are achieved.
[ads1] Job Responsibilities:- Perform other duties as assigned, including work on special projects.
- Promote sales of available products and services, as appropriate.
- Use professional judgement and escalate customer issues/concerns to management when appropriate.
- Building genuine connections with customers and bring a great ambassador for the Duke Energy brand.
- Provide high quality customer interaction by handling customer’s needs with integrity and empathy in one transaction.
- Willingness to work in an environment that requires 100% phone-based customer interaction while maintaining dialogue with customers and meeting performance expectations.
- Ability to work a flexible schedule.
- High school diploma or GED obtained at time of application submission
- Ability to build trust and loyalty with customers and handle and protect confidential information and act with integrity at all times.
- Effective listening and communication skills and the ability to interact with customers in a professional, courteous, and empathetic manner.
- One-year customer service experience (may include call center, hospitality, retail, etc.) either by phone or face to face communications.
- Candidates who accept the employment offer will be required to pass Duke Energy’s background check and drug test.
- Candidates who successfully pass the test and meet the requirements/basic job requirements may be contacted for an interview.
- Some college or college degree.
- You will have 24 hours, or before the job posting expires to complete your assessment (online test), whichever comes first. The test will be timed. Please note the link to access the test will no longer be available after the job posting expires. You must pass the test to move forward in the application process for continued consideration.
- Experience promoting projects and services, ideally in a call center environment.
- Upon successfully submitting your application for this position, you will be immediately redirected to the online test, the Duke Energy Customer Care Assessment. Please ensure that you read all instructions carefully prior to beginning the online test.
Company: Duke Energy
Vacancy Type: Part Time
Job Location: Raleigh, NC, US
Application Deadline: N/A
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Raleigh, North Carolina, United States Duke Energy Full timeJob Description:The Part Time (PT) Customer Care Specialist's primary responsibility is to provide engaging customer service in a professional manner to ensure the highest degree of customer satisfaction. The PT Customer Care Specialist will consult with customers on their billing and credit inquires, trouble calls and various other needs. The Specialist...
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