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Account Manager

2 months ago

Honolulu, United States Ultimate Innovations Inc Full time

You will be the primary contact for your clients, building long-term relationships that foster satisfaction, retention, and ancillary sales. You’d also oversee field operations and supervise a Production Manager, who works with the crew to deliver fantastic service in the field.


You’d be responsible for:


Client Satisfaction:

  • Developing and maintaining long-term relationships with clients
  • Performing site walkthroughs with clients to ensure quality and service
    expectations are met
  • Facilitating the resolution of client concerns to ensure renewal

Sales:

  • Proactively presenting site enhancement ideas to your clients
  • Generating referrals from existing clients and passing them to the Business
    Developer
  • Developing accurate estimates for new and existing clients, maintaining
    acceptable gross margins that support the branch’s financial goals

Operations:

  • Assisting in overall leadership of the branch
  • Maintaining satisfactory accounts receivable levels
  • Coordinating with the Branch Administrator to ensure branch databases contain
    up-to-date client information

2 year minimum of supervisory experience in the landscape or service industry

An associate’s degree in a business-related field or equivalent experience


While not mandatory, it would be great if you also have:

  • The ability to coach and develop teams
  • Good time management skills
  • Experience with island life and culture