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Communications Operator

2 months ago

Wailea, United States Grand Wailea, A Waldorf Astoria Resort Full time
Description

The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Communications Operator to join the Front Office Team 

Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in-room dining. Classification: Full-Time Shift: Various – must have availability to work overnights, weekends, weekdays, and holidays.

Want to learn more?Hotel Website, Facebook, Instagram, YouTube

What will I be doing?

As a Communications Operator, you would be responsible for answering and responding to internal and external calls in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner Provide information and demonstrate knowledge of all hotel facilities and services Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc. Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality Productivity Dependability Customer Focus Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:         Access to your pay when you need it through DailyPay         Medical Insurance Coverage – for you and your family          Mental Health Resources         Best-in-Class Paid Time Off (PTO)           Go Hilton travel discount program          Supportive parental leave         Matching 401(k)         Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount         Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)         Career growth and development          Team Member Resource Groups         Recognition and rewards programs

Pay Range: The hourly rate is $23.99 per hour and is based on applicable and specialized experience and location.

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. 

Source: Hospitality Online