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Lead Career Coach
2 months ago
*JOB TITLE: *Lead Career Coach
DIVISION: *Adult Services *
*DEPARTMENT: *Reentry Career Services
*LOCATION: *9301 Michigan Avenue, Detroit, MI 48210
*REPORTS TO: *Program Manager
*FLSA STATUS: *Exempt/Salary
CLASSIFICATION: *Full-Time, Regular *
*APPROVED DATE: *7/12/2024
* *
*JOB SUMMARY: *Responsible for the supervision of career coaching activities and related supportive services for participants enrolled in two reentry programs funded by federal (Dept. of Justice) and a Wayne County regional funder, respectively. Role requires occasional travel between five Michigan Works American Job Centers a Michigan Department of Corrections (MDOC) - Women's Huron Valley Correctional Facility a couple times per month.
* *
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Adheres to the mission of the SER Metro-Detroit and SERCO, Inc.
- Assists the Reentry Program Manager to interview, hire and train Career Services staff.
- Responsible for approving leave requests and bi-weekly ADP timecard submittals for 4+ subordinates.
- In the Manager's absence, supervises reentry staff and addresses all participant concerns.
- Provides technical support in all matters related to jobseeker assessment, eligibility, supportive services, and strategies that address reentry jobseeker's barriers to employment.
- Assures that the implementation of service plans to meet reentry jobseeker needs are carried out effectively, and according to policies and regulations.
- Identifies problem areas and service gaps and recommends plans of action.
- Assists in ensuring the program goals and objectives are met as specified by funding partners and the program Task Force. Reports to supervisor on performance progress and concerns.
- Meets with staff on a regular basis to case conference on individual participants' progress, concerns or other related issues.
- Ensures that individual case files for each participant enrolled in Reentry programs meet program eligibility requirements, are kept up to date, and accurately recorded. Ensures that reentry jobseeker records are kept electronically and in hard copy in a secured location.
- Conducts periodic reviews of case files, notes, individual service strategies and home and employer site visits, as needed.
- Responsible for preparing files for audit and following auditor recommendations, if provided.
- Makes recommendations to management on policy and procedure changes.
- Compiles program statistics and prepares related performance and progress reports for management.
- Contributes to the team effort by performing other duties as assigned.
- Participates in agency, funder, city, and regional-hosted meetings and trainings for staff serving justice involved individuals. Presentations may be required on occasion.
- Coordinates with the Reentry Employment Specialist to screen and prepare candidates for subsidized (Temporary Work Experience) and unsubsidized job opportunities.
Responsible for making periodic visits to MDOC facilities, Lawton Parole Office and regional probation offices, along with training providers' sites, and employer location.
*SUPERVISORY RESPONSIBILITIES: *Yes
JOB QUALIFICATIONS:
- Bachelor's degree in a human services, related field or equivalent education and experience in employment and training Programs. Two or three years of experience in Career Coaching and relevant coordination or supervisory experience.
Experience in social work, counseling, career plannin