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Customer Relationship Manager
4 months ago
- You will take proactive steps to improve customer loyalty and enhance the overall customer experience
- Control monthly performance metrics, including volume, profitability, and pipeline, promptly addressing deviations
- Collaborate with Business Development to propose customer-specific work instructions and implement continuous improvement measures
- Ensure global customer representation by exchanging best practices with Business Development and Operations
- Execute key account strategies, identify new opportunities, and expand business solutions
- Maintain open channels of communication between Sales, Operations, and Quality Assurance, while continually improving procedures and policies
- 3+ years in Air Logistics or similar freight forwarding experience
- High customer orientation and strong multi-cultural communication skills for building collaborative and trusting relationships
- Capable of long-term strategic development and short-term problem-solving with an analytical mindset
- Strong collaboration skills for discussions, negotiation, and escalation management across various hierarchical levels and internal/external interest groups worldwide
