Customer Relationship Manager

4 weeks ago

Des Plaines, United States Kuehne Nagel Full time
Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Sterling. Our Des Plaines location is looking for a new Customer Relationship Manager Sterling to join our Air Logistics team. Your Role You will manage and monitor key account customers and ensure compliance with all agreed company policies . Ensure that the needs of Sterling customers are being satisfied consistently and that excellence in customer service is promoted throughout the organization. You will work collaboratively with operations and sales management to ensure maximum client satisfaction. Your Responsibilities
  • You will take proactive steps to improve customer loyalty and enhance the overall customer experience
  • Control monthly performance metrics, including volume, profitability, and pipeline, promptly addressing deviations
  • Collaborate with Business Development to propose customer-specific work instructions and implement continuous improvement measures
  • Ensure global customer representation by exchanging best practices with Business Development and Operations
  • Execute key account strategies, identify new opportunities, and expand business solutions
  • Maintain open channels of communication between Sales, Operations, and Quality Assurance, while continually improving procedures and policies
Your Skills and Experiences
  • 3+ years in Air Logistics or similar freight forwarding experience
  • High customer orientation and strong multi-cultural communication skills for building collaborative and trusting relationships
  • Capable of long-term strategic development and short-term problem-solving with an analytical mindset
  • Strong collaboration skills for discussions, negotiation, and escalation management across various hierarchical levels and internal/external interest groups worldwide
Good Reasons to Join At Sterling we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The annual salary range for this position is between $53,000 to $76,000. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Sterling reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

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