Clinic Business Representative Associate

4 weeks ago

Cambridge, United States Allina Health Full time

Number of Job Openings Available:

1

Date Posted:

May 22, 2024

Department:

62429900 Allina Health Group Cambridge Clinic

Shift:

Day/Evening (United States of America)

Shift Length:

8 hour shift

Hours Per Week:

40

Union Contract:

Non-Union

Weekend Rotation:

Occasional

Job Summary:

Responsible for greeting and welcoming patients to Allina at in person appointments, or by providing support by phone. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record.

Key Position Details:

We are looking for a great customer service-oriented individual to support our front desk at the Allina Health Cambridge Clinic (float to Allina Health Isanti as needed).

This position will be the first point of contact for patients arriving at the clinic. In addition to answering questions, checking patient's in for their appointments, this role will also be scheduling appointments among the other duties outlined in this posting.

The role is a 1.0 FTE.

Work Schedule:

  • This position will primarily be day and evening shifts including weekend and holiday shifts.
  • Shifts may vary, including start and end times.
  • Hours will meet the needs of patients and the department.Department hours are: Monday - Friday 6:45 a.m. to 8:00 p.m.Saturday 8:30 a.m. to 5:00 p.m.Sunday 10:30 a.m. to 5:00 p.m.
  • Primary location will be at the Cambridge Clinic, may have shifts at the Isanti Clinic.
  • Work assignment locations within the Clinic will vary.

Job Description:

Principle Responsibilities

  • Greets, welcomes, and performs the registration process with patients in person or by phone
    • Appropriately utilizes all tools, resources, and procedures to conduct patient check-in, which includes interviewing patients to collect demographic and insurance information, providing patients with appointment specific forms, and obtaining necessary and appropriate documentation
    • Assists patients with telephone encounters
    • Identifies key words to initiate appropriate responses and de-escalation techniques as needed
    • Directs patients to appointment or procedure
  • Collects co-pays and/or remaining balances
    • Obtains signatures from patients as needed
    • Responds to questions regarding financial assistance programs
    • Performs the End of Day reconciliation process
    • May participate in the prescription refill order process as appropriate and in scope for position
  • Manages and organizes the patient care lobby (or lobbies) and provides other department support
    • Cleans and disinfects the lobby and check-in area(s), wheelchairs, stair wells, door handles, clipboards, and elevator keys throughout the day
    • Unpacks and restocks supplies, file cabinet(s) and other clinic resources such as brochures and business cards, makes copies of documents as needed
    • May schedule appointments and/or help with other office communication needs such as answering and transferring calls, handling messages and paging necessary parties
    • Performs weekly downtime check
    • Active participation in staff meetings
    • Other duties as assigned.


Job Requirements

  • Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred preferred and
  • Associate's or Vocational degree preferred
  • 1 year of basic computer skills required and
  • 0 to 2 years of experience with Microsoft Office products (Word, Outlook, and Excel) preferred and
  • 0 to 2 years of customer service, clerical, or other business office environment experience preferred and
  • 0 to 2 years of medical terminology knowledge preferred


Physical Demands
Sedentary:
Lifting weight Up to 10 lbs. occasionally, negligible weight frequently


Allina Health is committed to providing Equal Employment Opportunities to all employees and applicants. EO M/F/Disability/Vet Employer.

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