Engineering Repair Coordinator

1 week ago

Chula Vista, United States Quest Global Full time
Job Requirements

Quest Global is an organization at the forefront of innovation and one of the world’s fastest growing engineering services firms with deep domain knowledge and recognized expertise in the top OEMs across seven industries. We are a twenty-five-year-old company on a journey to becoming a centenary one, driven by aspiration, hunger, and humility.


We are looking for humble geniuses, who believe that engineering has the potential to make the impossible, possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers.


As a team of remarkably diverse engineers, we recognize that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then we’re eager to hear from you.

Work Experience

We have an immediate opening for an Engineering Repair Coordinator at our aerospace location in Chula Vista, CA. The primary focus of this role is to provide technical support to customers who use the company's products. This individual will work closely with customers, product management, and engineering teams to troubleshoot and resolve technical issues, as well as identify and prioritize product improvements.

Roles & Responsibilities:

  • Respond to customer inquiries regarding the company's products via phone, email, or chat.
  • Diagnose and resolve technical issues related to the company's products with a high degree of independence.
  • Diagnose and resolve technical issues related to the company's products.
  • Escalate complex customer issues to the appropriate team for resolution.
  • Collaborate with product management and engineering teams to identify and prioritize product improvements
  • Update customer issue tracking systems and maintain accurate customer records.
  • Familiarize with the company's products, including their design, functionality, and use.

The ideal candidate will have the following combination of education & experience:

  • Bachelor's degree in Mechanical Engineering, Quality Engineering or equivalent combination of education & experience.
  • 1-3 years of experience in product support or a related field.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and analytical skills.
  • Experience using Microsoft Office products.
  • 1-3 years of Measurement and/or Visual Inspection experience.
  • Experience with the collection and analyzing of non-conformance data to create Trend charts and reports.
  • Ability to multitask and prioritize effectively in a fast-paced environment.
  • Familiarity with mechanical and technical concepts.
  • Ability to work well in a team environment.
  • Ability to read and interpret technical drawings and schematics.
  • Ability to work flexible hours, as needed.
  • Regular coordination/management of repair deliverables to ensure on-time delivery.
  • Prioritization of AOG (aircraft on the ground) requests and coordination of incoming e-mails and existing customer inquiries.
  • Escalation of at-risk cases and complex issues with management.
  • Must be authorized to work in the USA

Schedule requires 1 weekend day with day off during the week. For instance: Tuesday through Saturday or Sunday through Thursday. 


Quest Global is An Equal Opportunity/Affirmative Action Employer. EOE/AA.

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