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Ticket Sales Account Executive
1 month ago
JOB DESCRIPTIONCorpus Christi FC Account Executives are primarily responsible for driving revenue and hitting sales goals around new Season Memberships and group ticket sales. This person should be a self-motivated and positive professional. Account Executives will work under the direction and guidance of the Director/Manager of Ticket Sales and Service. Â
- The candidate will be responsible for offering a full menu of seating opportunities for all ticket packages, including Season Memberships, partial seasons and group tickets
- Coordinate and execute sales calls on all potential customers through provided leads, prospecting, cold calling, and referrals
- Effectively use our CRM to maintain accurate records of all client and prospect interactions.Â
- Effectively use the ticketing platform to describe and select available season member and group seat locations
- Participate and contribute in weekly sales meetings and training sessions.Â
- Establish relationships with their book of business to enhance customer service and retentionÂ
- Assist with any administrative ticket functions.Â
- Assist with any special projects or duties as assigned by the Director of Ticket Sales and/or the Ticket Operations ManagerÂ
- Setting and conducting in-stadium and out-of-the-office appointmentsÂ
- Must be willing to work non-traditional hours, weekends, events, and game daysÂ
- The candidate will be accountable for certain levels of activity (calls made/appointments set) and goalsÂ
- The employer reserves the right to assign the employee additional tasks and responsibilities as needed
ESSENTIAL FUNCTIONS
- Develop and implement annual business plans and strategies for the membership sales (B2B, Consumer & Full Season Equivalents) and group sales departments to ensure sales goals are achieved or exceeded.
- Establish ticket sales performance objectives and revenue targets. Develop an effective tracking program to ensure team members are successfully meeting their annual goals. Set and review performance objectives and revenue targets.
- Plan and execute Season Ticket Membership sales campaigns including our annual FSE launch, Mini Plans, Flex Vouchers, and more through sales/prospecting events, in stadium prospecting, lead distribution and sales technology utilization.
- Oversee Group Sales strategies, including group category sales, theme nights, promotions, ticket pack sales, group asset management, VIP/premium group sales, super group and distribution programs, game to game group target strategy, and other group sales initiatives.
- Direct management/oversight of Sales Executives (Group Sales, B2B, FSE) by directing tasks and projects, coaching, motivating, and mentoring the entire staff on Ticket Sales initiatives.
- Work cross-functionally with departments (Analytics, Ticket Operations, Marketing, Game Presentation, Events, Sales, Global Partnerships, PR, Arena Guest Services, Security) to seamlessly execute and grow ticket sales business opportunities.
QUALIFICATIONSÂ
- BA/BS Degree (4-year), (Advanced Degree Preferred) in related field
- 1-2 years of sales experience is preferredÂ
- Major or Minor professional league ticket sales experience highly preferred
- Excellent professional verbal and written communication skillsÂ
- Maintain a professional image and positive attitudeÂ
- Serve as a main point of contact for general ticket inquiries that come in through inbound phone calls, email, and social media
- Set and conduct in-stadium and out-of-the-office sales appointments.Â
- Effectively use our CRM to maintain accurate records of all client and prospect interactions
- Reach and exceed individual and team sales revenue goals
- Assist with managing and stewarding existing season ticket members
- Prospect and cultivate new sales leads through creative lead generation methods, as well as follow up on leads provided by partner organizationÂ
- Ability to learn and master programs including both our CRM and ticketing platformÂ
- Ability to handle a heavy volume of outbound and inbound phone calls and emailsÂ
- Candidate should possess excellent time management and organizational skillsÂ
- Candidate should possess an optimistic team-first attitude, as well as a competitive desire to be the bestÂ
- Ability to work in a team-oriented environment and effectively influence and communicate with C-level clientsÂ
- Proficient in Microsoft Office, with a focus on Word, Excel and PowerPointÂ
- Candidate must have a strong work ethic and a desire to build a career in professional sportsÂ
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