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Process Improvement Developer II

3 months ago

Charlotte, United States AvidXchange Full time

Job Overview

This role is in support of AvidXchange’s Operations Team reporting to the Manager of Business Insights. You will have a strong focus on executing root-cause analysis while delivering analytics support and key insights to Operations business stakeholders. The Business Planning team’s mission is to be a systems-minded team enabling confident and fast execution of insights to actions through root-cause analysis, solutioning of business problems, and analytics support. Teammates will work in a cross-functional environment with various teams in operations as well as key partners across other organizations at AvidXchange with a goal of generating improvements in operational processes and customer experience.

What you’ll do:

  • Primary partner to Operations leadership helping to define and develop critical leading and lagging indicators to support the health of their business.
  • Execute on the development of process scorecards for Sr. leadership to individual
  • contributors across operations.
  • Work in partnership with business leaders to generate technical solutions aimed to streamline manual processes utilizing tools such as SSRS, Microsoft Power Automate, Microsoft Power Apps, Microsoft Power BI, or other similar tools.
  • Generate insights and proactive recommendations in partnership with Operations leaders to drive improved business outcomes.
  • Perform end-to-end business and process analyses utilizing tools such as SQL, Excel, Power BI, Python/R, or other data analysis tools.
  • Develop deep understanding of business functions and processes with ability to connect the data linkage between people, process, and technology.
  • Act as critical representative from Operations organization to support new products or product enhancement efforts where underlying data may be impacted.

What we’re looking for

  • High proficiency in SQL
  • Advanced proficiency using various applications like SQL, Python/R, Excel, Power BI, Power Platform, etc.
  • High proficiency in Microsoft Office Applications (PowerPoint, Excel, Word, etc.)
  • Design, implement and monitor metrics to track the progress and success of programs, and to highlight issues on a timely basis
  • Strong time management skills with proven ability to meet deadlines
  • Advanced critical thinking and problem solving skills
  • Ability to utilize sound business judgement to drive optimal outcomes
  • Green or Yellow belt certification in Lean / Six Sigma
  • Strong verbal and written communications (specifically in communicating complex concepts)
  • Innovative and solution oriented perspective
  • Highly organized with ability to lead multiple initiatives
  • Flexibility in changing day-to-day tasks and action items to meet changing business needs
  • Experience in a Software-as-a-Service (SaaS) company




About AvidXchange

AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. We focus on creating a culture of Diversity, Inclusion & Belonging, and are proud to be a safe place where teammates can bring their whole selves to work. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,600 teammates working in one of our 5 offices across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®. 

Who you are: 

  • A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown. 
  • Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships. 
  • Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential. 

What you’ll get:  

AvidXchange teammates (we call them AvidXers) get the perks and prestige of a publicly traded tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, competitive benefits and equity options. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place.

AvidXers enjoy:  

  • 18 days PTO* 
  • 11 Holidays (8 company recognized & 3 floating holidays) 
  • 16 hours per year of paid Volunteer Time Off (VTO) 
  • Competitive Healthcare 
    • High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage 
    • 100% AvidXchange paid Dental Base Plan Coverage
    • 100% AvidXchange paid Life Insurance 
    • 100% AvidXchange paid Long-Term Disability 
    • 100% AvidXchange paid Short-Term Disability  
    • Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
    • Onsite Health Clinic with Atrium Health** - available to Teammates and their eligible dependents
  • 401k Match up to 4% 
  • Parental Leave: 8 weeks 100% paid by AvidXchange*** 
  • Discounts on Pet, Home, and Auto insurance 
  • BrightDime Financial Wellness Tool, offered free to teammates 
  • WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers 
  • Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more 
  • Onsite gym fitness center, yoga studio, and basketball court****
  • Tuition Reimbursement up to the federal maximum of $5,250*****
  • Hybrid Workplace Flexibility
  • Free parking

*Fully granted from beginning of year, pro-rated if hired mid-year 

**Charlotte location only  

***Must be full-time for at least 3 months
****Charlotte location only
*****Must be full-time for at least one year 

Equal Employment Opportunity

AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.