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Principal Operations Strategy
3 months ago
Discover. A brighter future.
With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
Join a fantastic product team passionate about enabling customer journeys with frictionless, defect-free credit card capabilities.
The Principal Operations Strategy role will manage Letters operations and strategy while leading enhancements to the experience in collaboration with the Card Letters Product Owner. With a focus on responsible risk management, you will support and enhance processes, control activities, and procedures while working cross-functionally with stakeholders including Business Risk and Compliance.
What You'll Do
How You'll Do It
Serves as the primary liaison between business partners and operations teams for servicing processes.Collaborates with business partners on process enhancements; communicate operational implications; suggest alternatives that may achieve the same objectives but with more favorable impact to operations (e.g., lower cost, less complexity); commit to approaches selected by leadership and lead their implementation.Relationship management with business partners and management of system related projects from idea to implementation.Ensures sound operational processes and procedures are developed and documented.Develops any necessary remediation plans and ensure their timely completion.Actively monitors servicing quality levels, communicate opportunities for improvement and collaborates with operations to improve service levels.Plan, coordinate, and execute activities that support business partner initiatives across the organization and ensure operations expectations for timeliness, quality and efficiency are delivered in conjunction internal and external parties.
Qualifications You'll Need
The Basics
Bachelor's Degree in Business Administration and Management and Social Sciences or related field 6+ years' experience: Customer Service, Financial Services Operations or RelatedIn lieu of degree - 8+ years' experience: Customer Service, Financial Services Operations or Related
Bonus Points If You Have
Master's DegreeCertification in Lean or Six SigmaExperience using process management tools such as IBM Blueworks LiveExperience working with partners including Internal Audit, Business Risk, and ComplianceExposure to OpenText Exstream or a similar communications management platformExposure to agile and scrum delivery
At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We are all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.
Application Deadline:
The application window for this position is anticipated to close on Aug-06-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation:
The base pay for this position generally ranges between $88,500.00 to $149,300.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:
Paid Parental LeavePaid Time Off401(k) PlanMedical, Dental, Vision, & Health Savings AccountSTD, Life, LTD and AD&DRecognition ProgramEducation AssistanceCommuter BenefitsFamily Support ProgramsEmployee Stock Purchase Plan
Learn more at mydiscoverbenefits.com.
What are you waiting for? Apply today
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
