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Manager, Volunteers

2 months ago

Glenview, United States teamworkonline Full time
Event: BMW Championship & NV5 Invitational presented by Old National Bank
Location: Glenview, IL
Position Title: Manager, Volunteers
Supervisor: Vince Pellegrino, SVP of Tournaments 
Compensation: Base Salary Range:  $70,000 to $80,000
Status: Full-Time

Application Process:
To apply for this position, please send a cover letter and resume to Human Resources (HR@wgaesf.org).

Overview:
Western Golf Association
The Western Golf Association, headquartered in Glenview, Illinois, was founded in 1899 by 11 Chicago-area golf clubs. The WGA conducts two professional championships, the NV5 Invitational (Korn Ferry Tour) and BMW Championship (PGA TOUR), each benefiting the Evans Scholars Foundation. The WGA also conducts four amateur golf championships, each with a longstanding history. To learn more, visit www.wgaesf.org.

Evans Scholars Foundation
The WGA champions education through golf by sponsoring the Evans Scholars Program, the sole charitable beneficiary of the BMW Championship and NV5 Invitational. Established by famed amateur golfer Charles âChickâ Evans, Jr., the program provides full housing and tuition scholarships to deserving caddies across the country. Currently, 1,130 caddies are attending college on scholarship; there are 12,040 Evans Alumni.

BMW Championship
The 2025 BMW Championship will be played on August 12-17, 2025, and will bring a field of the top 50 PGA TOUR players in the FedExCup standings to Caves Valley Golf Club in Baltimore, Maryland. The tournament dates back to 1899 when it debuted as the Western Open, making it the third-oldest tournament on the PGA TOUR schedule, behind only the British Open and U.S. Open. BMW has sponsored the tournament since 2007 when it became the penultimate event of the PGA TOURâs FedExCup Playoffs. Since 2007, the BMW Championship has contributed more than $50 million to the Evans Scholars Foundation, the eventâs charitable beneficiary.

NV5 Invitational presented by Old National Bank
The 2025 NV5 Invitational presented by Old National Bank will be played on July 21-27, 2025, at The Glen Club. Since 2019, the Korn Ferry Tour and the Western Golf Association have partnered to conduct the NV5 Invitational. With Alumni like Scottie Scheffler, Xander Schauffele and Justin Thomas, the Korn Ferry Tour is the path to the PGA TOUR. The NV5 Invitational is a showcase for golfâs next generation of stars. All proceeds from the event benefit the Evans Scholars Foundation.

Position Overview:
Manage the process to organize volunteers for the BMW Championship and oversee the Coordinator responsible for the volunteers at the NV5 Invitational presented by Old National Bank. Leads the process for volunteer recruitment, registration and acts as the primary point of contact for all volunteers. Oversee the set-up, renewing, and scheduling of volunteers in the TRUST Volunteer Management Platform. Will run and organize all Committee Chair Meetings and attend/run Executive Committee Meetings as needed. Serves as a member of the PGA TOUR Tournament Volunteer Liasson Committee. Oversee the fulfillment, preparation and distribution of the volunteer uniform packages for the BMW Championship and NV5 Invitational presented by Old National Bank. Responsible for the volunteer budget and all operational elements of the volunteer programs for the BMW Championship and the NV5 Invitational presented by Old National Bank.
 
Position Responsibilities â BMW Championship and NV5 Invitational:
The Volunteer Manager has a critical role in the success of professional golf championships. Candidate will lead the process for volunteer registration and act as the primary point of contact for all volunteers.

Responsibilities include:
  • Manages and oversees the Volunteer Coordinator for the NV5 Invitational presented by Old National Bank 
  • Develop and manage volunteer program budget
  • Assist with data entry for volunteer registration
  • Manage Community and Championship partners who are sponsoring volunteer related areas and programming
  • Makes sure vice chairs, sub-committee chairs, and all volunteers have what they need and are informed of their duties
  • Schedule and host sub-committee meetings leading up to the tournaments to maintain consistency with tournament planning 
  • Hosts pre-Championship on-site walk-through with committee chairs and WGA staff that apply 
  • Assist with volunteer meeting preparation as necessary
  • Coordinate volunteer training sessions and materials
  • Hosts orientation sessions via Zoom, and in-person when necessary
  • Creating, pricing, and choosing content for the volunteer package
  • Supervise volunteer uniform inventory and package fulfillment
  • Research and source a fulfillment house for volunteer packages based on location of the Championship
  • Develop and produce physical volunteer handbook as well as a digital version 
  • Communicate with volunteers by phone, email, text messages and volunteer newsletters
  • Manages the process to design and prepare Volunteer Headquarters for the Tournament
  • Partner with local businesses on Volunteer Headquarters
  • Host a minimum of two (2) Volunteer Appreciations during BMW Championship and one (1) Volunteer Appreciation during NV5 Invitational presented by Old National Bank
  • Supervise volunteer committees and Volunteer Headquarters during Championship Week
  • Organizing and overseeing recruiting of Volunteer Chairpersons and Executive Committee Members as needed
  • Work with the Operations team and other staff members to plan the appropriate staffing needed on each volunteer committee
  • Ability to work effectively with WGA staff 
  • Provide oversight to volunteers to ensure volunteers are appropriately assigned and are well informed of duties
  • Work with the operations team to procure and purchase all necessary supplies needed for Championship Committees 
  • Respond to various requests and troubleshoot in a timely manner
  • Maintain relationships with WGA traveling volunteer committee chairs
  • Oversee the BMW Championship Child Care program 
  • Works in conjunction with the PGA TOUR on securing a location and all operational needs
  • Grassroots recruiting of volunteers, including promotions during golf shows, promotional email blasts, contacting golf based social groups
  • Students, Current and former Evans Scholars, WGA Directors, and community members 
  • Work with local golf clubs and organizations to recruit volunteers for various committees as needed
  • Assist with management of off-site promotions (speaking engagements, sporting events, community events)
  • Assist development and distribution of promotional materials
  • Creates and maintains relationships with the Host Club and all affiliated partners
  • Serve as the liaison and primary contact to WGA Director Volunteers
  • Prepare Director Packets, schedules, orientation and WGA Director Handbook 
  • Serves as the main point of contact for the Transportation Chair throughout the Championship year
  • Works alongside the operations team on staging lots, background checks of volunteers, committee chair travel and all pre-Championship trips, reimbursement and on-site management of any additional transportation needs.
  • Coordinates with BMW/Octagon on courtesy fleet distribution and timing 

Requirements:
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Bachelorâs degree, preferably in Sports Administration, Business Administration, Marketing or Communication; volunteer-related experience and/or training preferred
  • Minimum of three to five years prior volunteer management experience required.  Prior exposure to golf tournaments or sports event planning/operations preferred
  • Microsoft Office (Word, Excel, PowerPoint) experience required:
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence. Ability to speak effectively and explain concepts before groups of customers or employees of organization
  • Knowledge of Contact Management systems; Graphic Design software, Internet software, Spreadsheet and Word Processing software
  • Adobe Programs (InDesign, Photoshop, Acrobat Pro) experience required
  • Competent knowledge of Zoom/Zoom Webinar and hosting virtual meetings
  • Proficient knowledge of the TRUST Event Solutions Platform: 
  • Must be able to navigate and manage the database as it serves as the primary hub of all volunteer management. Knowledge of editing, pulling reports, emailing, and data management is required
  • Oversees the platform site set-up for both the BMW Championship and NV5 Invitational presented by Old National Bank
  • Self-motivated team player with the ability to establish strong working relationships with customers, prospects, host club, Korn Ferry Tour, PGA TOUR, co-workers, and community partners
  • Exceptional time management
  • Possess strong organizational skills 
  • Ability to handle high-pressure situations
  • Public speaking and presentations
  • Excellent verbal and written communication skills
  • Solutions oriented, problem solving mentality
  • Creative, detail oriented, strong work ethic, and desire to succeed
  • Responds promptly to volunteer needs; responds to requests for service and assistance
  • Exhibits good listening and comprehension; keeps others adequately informed.  Uses tact and sound judgement to manage conflicts or re-establish understanding in emotional situations
  • Willingness to work long-hours, nights, weekends, and holidays as required
  • Potential relocation and travel

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk and lift and/or move up to 50 pounds.

Benefits Include:
  • Base salary (commensurate with experience)
  • Comprehensive insurance package (medical, dental, vision, etc.)
  • 403 (b) retirement plan with a competitive contribution program
  • Paid time off
  • Walking distance to Glenview Metra train station