Hospitality Strategist

The Guest Experience Director will oversee the creation of a welcoming environment for all guests at Willow Creek Community Church's North Shore campus.

• Lead Volunteer Teams: Manage and equip a team of volunteers to provide exceptional guest experiences.
• Implement Strategy: Execute the church's guest experience strategy, ensuring a seamless and inviting environment for all guests.
• Communicate Vision: Effectively communicate the church's vision and values to volunteers and guests.

Key Responsibilities:

• Hospitality: Ensure a warm and welcoming environment for all guests.
• Volunteer Management: Recruit, train, and manage a team of volunteers to support guest experience initiatives.
• Event Planning: Coordinate and execute events, including weekend services and special events.

Requirements:

• Bachelor's Degree: Required.
• Experience: Preferably in hospitality, customer service, or event planning/management.
• Leadership: Experience leading and managing teams.

Preferred Skills:

• Communication: Excellent verbal and written communication skills.
• Leadership: Proven leadership and management skills.
• Problem-Solving: Ability to solve problems and make decisions.

Personal Characteristics:

• Collaborative: Ability to work collaboratively with team members.
• Adaptable: Ability to adapt to changing situations.
• Coaching: Ability to coach and develop team members.