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Program Support Asst

3 months ago

San Antonio, United States Veterans Health Administration Full time

Assists with the facilitation of daily operations at the Fisher House.
Performs quality checks and observations of guest rooms to ensure the facility is presentable and in accordance with program standards and guest expectations.
Creates work orders with Engineering or other services for regular maintenance, changes and repairs. Follow up on Work Orders.
Makes recommendations to Fisher House Manager on ways to improve operations and processes based on trends and occurrences in rendering customer service and/or reviewing data and information.
Monitors and Accounts for all donated gift cards ranging in total amount from $5 - $2K and is responsible for issuing gift cards to guests. Reconciles gift card expenditures used to purchase items for guests throughout the FY.
Attends meetings with and on behalf of the Program Manager.
Manages community outreach activities. Identifies and coordinates activities to enhance business and community relationships with the STVHCS Fisher House. Identifies & facilitates recruitment of program volunteers and donors.
Completes Consults in a timely manner so that guests are not delayed.
Promptly responds to emails, Teams messages, phone calls, and guests requests.



Work Schedule:
Monday-Friday, 11:00am - 7:30pm


Virtual:
This is not a virtual position


Position Description Title/PD#:
Program Support Asst (OA)/PD03414A


Relocation/Recruitment Incentives:
Not Authorized


Critical Skills Incentive (CSI):
Not Approved


Permanent Change of Station (PCS):
Not Authorized


Financial Disclosure Report:
Not required