Customer Experience Distribution Center Associate

1 month ago

Pleasant Prairie, United States Global Industrial Full time
Global Industrial

Corporate Overview

For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.

We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.

Key Responsibilities

The CEX Distribution Center Associate operates within a given distribution center and serves as a boots on the ground point of contact for all communications between the Operations and Customer Experience departments. In the capacity as a liaison, this person will be responsible for tracking down information, physical products, or documents to help expediently resolve customer issues.

Responsibilities: 
•    Electronically capturing copies of all carrier BOLs (especially those tied to customer carrier shipments)
•    Locating paper copies of shipping documentation when required
•    Checking locations for correct items, missing parts/pieces, UOM issues
•    Will call and collect shipment verifications (is this still in the DC?)
•    Requests to add additional packaging
•    Special shipment requests such as assembling a non-assembled item
•    Making sure all returns are logged into PCS the day they are returned
•    Anything coming to the CS Warehouse Issues email box from the distribution center
•    Special circumstance cancellations
•    Obtaining additional images required for issuing freight claim
•    Additional responsibilities as assigned
 

Competencies and skills

Qualifications: 
•    Knowledge of Global Industrial distribution center logistic procedures and protocol
•    Solid email communication skills – this role will communicate directly with associates from customer service, sales, the distribution center, and on occasion directly with customers
•    Good skills working with a computer – will need to email, navigate and update PCS, and research information in High Jump
•    Ability to capture digital images via a camera and scanner, and upload files for distribution
•    Ability to multi-task and provide quick responses to escalated issues
•    Strong ability to actively work, notate, and provide updates on multiple requests
•    Comfortable working in a distribution center environment – on the floor, with temperature variations, and around material handling equipment
•    Ability to remain focused and actively working while being managed from a remote location
•    Able to lift 40 lbs
 

EEO/AA Statement

EEO/AA Statement

Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.

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