Student Account Specialist
3 weeks ago
Student Account Specialist
Salary
Depends on Qualifications
Location
LA, LA
Job Type
Full-Time
Job Number
01350
Division
Business Affairs
Department
Controller
Control Number
8319
DESCRIPTION
BENEFITS
Job Summary
Provide customer service to students. Enter and review data for accuracy and process transactions.
Duties and Responsibilities
Answer phones and return voicemail
Provide customer service regarding balances, registration holds, returned checks, general financial aid, refunds, payment plans, and 1098-T questions
Be available for help at the front desk
Assist with BankMobile set up questions
Help with Move-In Mania check-in for Spring and Fall
Create itemized bills as requested
Prepare check affidavits for lost refund checks as needed
Assist students with adding funds to Warhawk Express account
Present information at PREP/POP (freshman orientation) sessions
Contact students with returned checks
Contact students about outstanding debt
Assist students with late registration as needed after payment deadlines
Maintain records/files in office
Make deposits at La Capitol Federal Credit Union
Contact students with returned 1098T forms
Distribute incoming mail daily
Sign out checks received in the mail
Pick up checks, including student refunds, each week from Accounts Payable
Process Warhawk Express cancellations
Monitor emails for Student Account Services
Process BankMobile Timeouts
Back up processor for weekly electronic refunds
Other duties as assigned
Minimum Qualifications
Required:
Associates degree in accounting, finance, or business administration OR
Bachelor's degree OR
Two + years work experience in accounts receivable AND customer service, preferably in higher education
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