Guest Service Representative

2 weeks ago


New York, United States The St. Regis New York Full time
Additional Information Overnight shifts, Pay: $31.73 - $42.31/hour
Job Number 24079950
Job Category Rooms & Guest Services Operations
Location The St. Regis New York, Two East 55th Street at Fifth Avenue, New York, New York, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Position Summary

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

The pay range for this position is $31.73 to $42.31 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ Begin your purpose, Belong to an amazing global​ team, and Become the best version of you.

Source: Hospitality Online


  • Guest Services Agent

    8 hours ago


    New York, United States Rapport Guest Services Full time $22

    SUMMARY: The Guest Service Agent (GSA) is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members at all times. The GSA will be the first point of contact for visitors to the area, making them feel comfortable, directing them to their appointments and meetings and assisting them during their...


  • New York, New York, United States Concord Hospitality Full time

    Job Summary: The Guest Services Representative is responsible for taking phone calls, reservations, checking guests in and out, and accommodating guest requests in a pleasant, professional and efficient manner.Essential Job Duties:Practices life safety & security practices in accordance with Franchisor standards. Counts out cash box and bank drawer at...


  • New York, United States Marriott Hotels & Resorts Full time

    Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Pr Guest Service, Representative, Overnight, Service, Guest, Retail, Hotel


  • New York, United States American Museum of Natural History Full time

    The American Museum of Natural History is one of the world's preeminent scientific and cultural institutions, and has as its mission to discover, interpret and disseminate information about human cultures, the natural world and the universe through a wide-ranging program of scientific research, education and exhibition. The Visitor Services department is...

  • Guest Service Agent

    1 month ago


    New Orleans, Louisiana, United States French Quarter Guest Houses Full time

    Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. However, the realm of responsibilities will extend beyond that of a typical front desk agent. This allows the Guest Service Agent to expand their skill sets and...


  • New York, United States HMG Plus, Inc. Remote Work Freelance Full time $58,000 - $63,000

    About The ClientOur client is a global Law Firm based in Chicago, IL. As one of the world’s leading law firms, they serve a broad range of clients with market-leading practices in private equity, M&A and other complex corporate transactions; investment fund formation and management; restructurings; high-stakes litigation and trials; and government,...

  • Guest Service Agent

    4 weeks ago


    New Orleans, Louisiana, United States French Quarter Guest Houses Full time

    Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. However, the realm of responsibilities will extend beyond that of a typical front desk agent. This allows the Guest Service Agent to expand their skill sets and...


  • York, United States Clipper Petroleum Full time

    Job DetailsLevel Entry Job Location Store #46 - York, SC Position Type Full-Time/Part-Time Travel Percentage None Job Shift Any Job Category Retail Description The Guest Service Representative greets and serves guests, handles merchandise purchases, stocks merchandise displays, and maintains a clean, safe retail environment. We are looking for positive,...


  • York, United States Clipper Petroleum Full time

    Job DetailsLevel Entry Job Location Store #46 - York, SC Position Type Full-Time/Part-Time Travel Percentage None Job Shift Any Job Category Retail Description The Guest Service Representative greets and serves guests, handles merchandise purchases, stocks merchandise displays, and maintains a clean, safe retail environment. We are looking for positive,...


  • New York, New York, United States The St. Regis New York Full time

    Additional Information Overnight shifts, Pay: $ $42.31/hourJob Number Job Category Rooms & Guest Services OperationsLocation The St. Regis New York, Two East 55th Street at Fifth Avenue, New York, New York, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOrganize, confirm, process, and...


  • New Ulm, United States Bird Dog Equity Partners LLC Full time

    EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. DescriptionJob Title: Guest Services Representative Job Type: Variable or...


  • New Ulm, United States Bird Dog Equity Partners LLC Full time

    EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. DescriptionJob Title: Guest Services Representative Job Type: Variable or...


  • New Ulm, United States Coborn's, Incorporated Full time

    Company Introduction If you're friendly and dependable and you like to work with terrific guests, we'd love to talk about an opportunity on our team! Coborn's, Inc. is a fast-growing employee-owned grocery retailer located in the Midwest. Our grocery store formats include Coborn's, Cash Wise, Marketplace Foods, Hornbacher's, Tadych's Marketplace Foods, and...


  • New Ulm, United States Cash Wise Full time

    Company Introduction: If you're friendly and dependable and you like to work with terrific guests, we'd love to talk about an opportunity on our team! Coborn's, Inc. is a fast-growing employee-owned grocery retailer located in the Midwest. Our grocery store formats include Coborn's, Cash Wise, Marketplace Foods, Hornbacher's, Tadychs Marketplace Foods, and...


  • New York, New York, United States The Ritz-Carlton New York NoMad Full time

    Additional Information Front Desk Agent, Pay: $ $39.32/hourJob Number Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton New York NoMad, 25 West 28th Street, New York, New York, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementWelcome To Our FamilyAs a world-class leader in the travel...


  • New York, United States Marriott International Full time

    Additional Information Pay: $31.065/hour - $41.425/hour Job Number 23223051 Job Category Rooms & Guest Services Operations Location JW Marriott Essex House New York, 160 Central Park South, New York, New York, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management Welcome to our family As a...


  • New York, New York, United States Courtyard New York ManhattanChelsea Full time

    Additional Information Pay: $ $39.31/hourJob Number Job Category Rooms & Guest Services OperationsLocation Courtyard New York Manhattan/Chelsea, 135 West 30th Street, New York, New York, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementWelcome To Our FamilyAs a world-class leader in the travel industry,...


  • New Berlin, United States THG Properties Full time

    **Front Desk Attendant - Top Industry Pay!** Would you like to earn **industry competitive pay****on the job training****opportunity for growth****Our Hotel** offers that and more! * **Competitive industry pay** * **50% Discounts at Franchise Hotels nationwide** * **On the job training** * **Opportunity for growth!** **The Hotel:** Our Hotel is managed by...


  • New York, United States World Spa Full time

    Job DescriptionJob DescriptionCompany Description:WORLD SPA is a Brand New Spa & Restaurant concept in Brooklyn, NY. We are seeking talented, dedicated, and enthusiastic team members to become part of the Grand Opening of New York City’s premiere, largest, and most diverse Spa Destination in a class by itself located in the heart of Brooklyn. This is a...


  • New Orleans, United States Nothing Bundt Cakes Full time

    At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll...