Customer Service Representative II

3 weeks ago

Temecula, United States Abbott Laboratories Full time

Customer Service Representative II

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. Youâll also have access to:

  • Career development with an international company where you can grow the career you dream of.
  • Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
  • An excellent retirement savings plan with high employer contribution
  • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelorâs degree.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

We currently have an opportunity for a Customer Service Representative in Temecula, CA in the Vascular Division.

Abbott Vascular provides innovative, minimally invasive, and cost-effective products for treatment of vascular disease.

The Customer Service Representative provide support to customers with regard to shipment and billing orders. Facilitate communications between the sales force and in-house contacts to resolve order processing and customer issues. Communicate back order and product allocation issues to the sales force, and assist the sales force in locating and transferring product as needed.

What Youâll Work On

Primary Job Function:

  • Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
  • Demonstrates the ability to perform all entry level tasks in addition to the following.
  • Demonstrates the ability to multi-task.
  • Is an established member of one or more specialty task teams (Bulk team, Iris team, etc.). 
  • Utilized as a coach for new hire training.
     

Position Accountability / Scope:

  • Plans, organizes, and prioritizes own daily work routine to meet established schedule.
  • Solves a variety of problems of limited to moderate scope and complexity requiring basic interpretation of defined procedures and practices.
  • Maintains confidentiality in handling sensitive information or documents.

EDUCATION AND EXPERIENCE YOUâLL BRING

Required Experience

Minimum Education:

  • H.S. diploma or equivalent plus 2-5 years of related work experience or equivalent combination.  Two-year degree or some college credits preferred.

Minimum Experience / Training Required:

  • Applies broad knowledge of  business concepts, procedures and practices and a general understanding of department fundamentals. 
  • Will perform this job in a quality system environment.  
  • Failure to adequately perform tasks can result in noncompliance with governmental regulations.   
  • Performs routine and non-routine  moderately complex assignments using standard methods and sequences.  
  • Makes adjustments, modifications, and replacements to set processes as directed. 
  • Assignments require broad judgment in troubleshooting proven processes as well as the ability to suggest alternatives.

Apply Now

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.



The base pay for this position is $15.60 â $31.20 per hour. In specific locations, the pay range may vary from the range posted.

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