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Manager, Field Training, Burger King, US
4 months ago
About Restaurant Brands International:
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands â TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
Our Opportunity:
Operations Trainers play an important role in the execution of classroom training for managers in the Burger King brand. As a sub-function of the BK Americas Operations team, Trainers will travel up to 60% of the time facilitating specially developed training content to varying levels of management from different franchisee organizations across the country. For that reason, we are open to all home based locations.
Roles and Responsibilities:
- Facilitating course content per course design
- Conducting pre-training calls with franchisee leadership and staff to assess training needs and adjust course facilitation as needed
- Support franchisee registration and enrollment needs (i.e. participant planning)
- Support ongoing content designing and updates
- Enrich courses with visual aids and other facilitation techniques to engage participants
- Ensure course participants are properly certified upon course completion
- Report outcomes from training
- Conduct post-training support routines (i.e. restaurant visits)
- Managing and reporting travel logistics, travel budgeting, etc.
Required Skills:
- Previous experience as a Training Facilitator, Training Coordinator or similar role
- ATD Training Skills Certification or equivalent certification preferred
- Knowledge of traditional and modern educational techniques
- Hands-on experience with Learning Management Software (LMS)
- Excellent communication and organizational skills
- Travel up to five days a week to Franchisee Restaurant locations and Franchisee offices, overnight travel dependent on geographical area but can be up to 35%
- BSc degree in Education, Human Resources Management, Organizational Psychology or relevant field
- Previous QSR or similar experience preferred
Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.
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