Customer Financial Support Analyst

4 weeks ago

Atlanta, United States The Coca-Cola Company Full time
The Platform Services organization provides financial support to the North America Operating Unit for the Dispensed (Foodservice) Route to Market. As part of the new Customer Financial Support team, the Customer Financial Support Analyst will act as the conduit between the Sales Organization, Platform Services & NAOU and provide support to the Sales Organization in partnership with other Platform Services towers in order to help drive accurate and on-time reimbursement resolution. This position requires subject matter expertise in the customer reimbursement systems and processes, including customer and vendor master Data, volume reporting along with accounting experience.

What You'll Do for Us:
  • Act as the main point of contact for the Sales Organization regarding administrative activities in support of reimbursement payments
  • Provide support to the sales team working with Sales, Customer and Platform Services
  • Establish/maintain partnerships and routines with Sales and finance teams in support of customer funding processes to support all financial deliverables
  • Create, manage and update playbook by Customer for respective accounts
  • Maintain blueprints that map the end-to-end processes, including controls and KPIs
  • Handle customer complaints and cross-function escalations for delays in proactive and ongoing issue resolution
  • Investigate Volume Reporting Issues, working with Coca-Cola Bottlers Sales & Services (CCBSS)
  • Investigate Linkage Issues & obtain necessary documentation as applicable, working with Master Data
  • Handle all support documentation requirements related to customer/vendor records set-up and maintenance including W9s, ACH forms, etc.
  • Identify misalignment of outlet against Market ID
  • Submit request for record modification/ transfer of ownership
  • 3rd party Direct Pays - handle initial vendor creation & requirements; resolve escalated issues (vendor creation, W9, GL coding etc.)
  • Reconcile operations charges deducted from earned funding until new SAP platform is fully stabilized working closely with Sales & Operations teams
  • Responsible for making sure that store lists provided by the customer are assigned/updated to the correct ACN (shipping address)


Qualifications & Requirements:
  • Bachelor's Degree in a Business-related field is preferred, or an equivalent combination of education and experience
  • 1 or more years of experience in an analytical role required; 3 or more years preferred
  • Strong communication skills and ability to work with the Sales Organization independently
  • Ability to liaise with the Sales and Platform Services organization
  • Strong financial reconciliation and research capabilities
  • Ability to carry out data analysis and reporting
  • Decision making skills and ability to make informed decisions with little to no supervision
  • Strong analytical capabilities
  • Strong understanding of trade contracts and funding requirements
  • Good/Excellent knowledge of accounting concepts
  • Ability to protect and secure all confidential and proprietary information


What We Can Do For You:
  • Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Sprite, Fanta, Powerade, Fuzetea and more
  • Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, and restaurants
  • Purpose Driven:Purpose driven approach that empowers our people to protect the environment and communities we serve while delivering safe & quality products.
  • Global Connections:Allows you to develop, enhance and maintain global connections that allow us to move faster and learn from others.
  • Community of Belonging:We're an organization that believes our ability to continually grow and build the right atmosphere where people feel safe and empowered, lets you bring your best self to work.


Skills

Scorecards (Inactive); Microsoft Office; Data Modeling; Agile Methodology; Communication; Leadership; Project Management; Strategy Development; Group Problem Solving; Generally Accepted Accounting Principles (GAAP)

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