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Public Safety Dispatcher

2 months ago

Los Banos, United States City of Los Banos Full time

EXAMPLES OF ESSENTIAL DUTIES
Duties may include, but are not limited to, the following:
 

  • Reliable and dependable attendance and punctuality.
  • Receive emergency and non-emergency calls from the public requesting police, fire, or other related services; determine nature and location of emergency; determine priority and dispatch emergency units as necessary and in accordance with established procedures; coordinate emergency calls and relay information and assistance requests involving other law enforcement agencies.
  • Use a computer-aided dispatch (CAD) system to enter calls for service/radio traffic and monitor real-time status of situations.
  • Maintain status and contact with all units on assignment and monitor radio frequencies of outside public safety agencies.
  • Enter, retrieve, and update information from teletype networks, including the California Law Enforcement Telecommunications System (CLETS) related to wants and warrants and vehicle registration.
  • Perform a variety of clerical duties including typing police reports, entering and retrieving data relating to confidential information about persons and property, confirming warrants, entering teletypes, clearing, locating and entering records.
  • Monitor closed circuit television system and alarm panel.
  • Search inmates, perform jail checks and feed prisoners.
  • Update manuals to ensure accuracy and compliance with State and Federal laws.
  • Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.
  • Train newly assigned personnel.
  • Provide testimony in court related to assigned duties.
  • Perform other related duties as assigned.
 
Knowledge of:
  • Operations, services, and activities of a modern public safety telecommunications and dispatch center.
  • Call taking and dispatch techniques and protocols used in public safety telecommunications and dispatching activities.
  • Customer service principles and practices.
  • Principles and practices of record keeping and filing.
  • Correct English usage, spelling, punctuation, and grammar.
  • Modern office procedures, methods, and computer equipment.
  • Principles and practices of work safety.
 
Ability to:
  • Communicate clearly and concisely, both orally and in writing.
  • Answer and prioritize calls for emergency services and dispatch appropriate units in response.
  • Perform multiple cognitive and manual tasks simultaneously.
  • Effectively communicate and maintain composure with and elicit information from upset and irate citizens.
  • Intermittently review documents related to dispatching operations; observe, identify and problem solve incidents while dispatching, remember, understand, interpret and explain operational policies and procedures to the public and staff.
  • Operate dispatch, teletype and other computer programs and equipment related to public safety communications and records.
  • On a continuous basis, sit at desk/console for long periods of time; intermittently, twist and reach office equipment; write or use keyboard to communicate through written means; verbally give instructions to officers in the field; monitor and hear officer's responses over the radio; and lift and carry weight of 10 pounds or less.
  • Remain calm, speak clearly, listen and determine appropriate course of action while dealing with multiple emergency situations
  • Analyze situations and determine effective courses of action; learn to adjust quickly to changing situations and assign reasonable priorities to incoming calls.
  • Interpret and apply laws, ordinances, and departmental policies and procedures.
  • Preserve confidentiality of sensitive material routinely encountered as part of work assignment.
  • Establish and maintain effective interpersonal relationships with co-workers and members of the public.
  • Exercise independent judgment and work with a minimum of supervision.
  • Operate a variety of office equipment such as a copier, calculator, computer and typewriter.
  • Type at a speed necessary for adequate job performance (35 NWPM).
  • Learn and effectively use standard broadcasting procedures.
  • Safely and effectively search prisoners.
  • Monitor prisoners in a jail setting and to perform emergency first aid.
  • Work rotating shift assignments.